Billing Specialist/ Customer Service Support

Billing Specialist/ Customer Service Support role in Boca, FL

• The ideal candidate will have a strong stable work history in the Medical Field in roles like Billing , Reimbursement, Client Success having to do with doctors.

Our team works hard every day to deliver a “White Glove” experience to the members.

Our Customer Service Team is the primary contact point for our physicians and members. The Billing Specialist/Call Center Support Rep is responsible to deliver a highly professional and helpful experience for the members of our concierge medicine service and work closely with the staff of our 200 physician practices, answering questions, oversee members’ past due accounts and engage prospective new members.

As a Billing Specialist/Call Center Support Rep you play an integral part of the Service Team.

• Responsible to understand company products, services, policies, and procedures.
• Required to spend majority of the day at a workstation with headset, engaged in work-related activities, including, downloading merchant information, posting transactions and month end reconciling as well as proper documentation.
• Remaining time to be spent as follows: in meetings, in coaching sessions and on authorized break time, including restroom and water breaks, phone calls and any other personal matters.
• Data entry of enrollment applications
• Printing, folding, stuffing and mailing of letters and invoices.
• Performs general research and problem resolution. Escalates member issues and concerns to management, as necessary.
• This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
• Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• At least 2 years of customer service or accounting required; healthcare and billing experience is preferred.
• Must be proficient in Microsoft Windows and products in particular Excel and have the ability to multi-task in a fast-paced team environment.
• Strong verbal/written communication and telephone etiquette skills are required.
• A High School diploma or equivalent business experience is required..

Additional Information:

• Permanent Full Time Position
• Pay: $25 to $28 per hour
• Benefits after 90 days: 401k available no match, Medical/Dental/Vision, 2 weeks of PTO (15 days)
• Location: Boca Raton, FL
• Hybrid Schedule: Mon - Thurs in Boca office and work remote on Friday's; Hours 8:00am to 4:30pm

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Collections: 1 year (Preferred)
• Medical Billing: 1 year (Preferred)
• Accounts receivable: 3 years (Preferred)
• Customer Service or Call Center: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)

Ability to Relocate:

• Boca Raton, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28