Freight Broker/Dispatcher

Freight Broker Duties and Responsibilities

• Oversee and facilitate shipments on behalf of clients
• Research hauling companies
• Negotiate between clients and carriers to help secure better rates for clients
• Arrange for transportation and provide necessary tracking information to clients
• Work to build relationships with customers

• Freight Broker Requirements and Qualifications

• High school diploma or GED certificate
• 2 years of experience in a similar role or a proven track record of sales experience
• Strong customer service skills
• Excellent interpersonal, communication, and negotiation skills
• Knowledge of Microsoft Office programs, especially Outlook

Freight Dispatcher Duties and Responsibilities

• Coordinate the pickup, delivery, and tracking of freight orders
• Track shipments to ensure timely delivery
• Maintain communication with customers, carriers, and other transportation personnel
• Monitor and update order status in the transportation management system
• Resolve any customer issues or complaints in a timely and professional manner
• Communicate any delays or other potential issues to the customer
• Monitor driver hours of service and coordinate necessary breaks or rest periods
• Ensure compliance with all applicable local, state, and federal regulations

Other responsibilities:

• Maintain and report equipment mileage weekly
• Maintain Samsara ELD system
• Tracing loads in the ITS dispatch board
• Posting/selling loads on DAT
• Maintain RMIS carrier monitoring systems
• Assist Operations Manager with any needs for the office

Freight Dispatcher Requirements and Qualifications

• High school diploma or equivalent
• 2 years of freight dispatching experience preferred
• Strong knowledge of DOT regulations and hours of service
• Excellent communication, problem-solving, and customer service skills
• Proficient in transportation management systems and other related software
• Able to multitask and prioritize tasks in a high-pressure environment