Call Center Agent PBX Part Time

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

• Answer incoming reservation calls and input reservations.
• Complete reservation forms, input cancellations, reservations and modifications.
• Search for missing reservations.
• Assist with input of rooming lists, as needed.
• Enter white slip reservations.
• Process various reports.
• Answer incoming calls and direct to proper extension/room.
• Page guests and patrons of the hotel for phone calls and other messages.
• Take messages for administrative offices and guest rooms, and make sure messages are given to proper party.
• Contact hotel administrative team members by beeper system or cellular phone.
• Call or radio engineering department for service calls.
• Restrict and unrestrict guest room phone lines.
• Refer guests to available hotels in the area when the hotel is sold out.
• Operate hotel computer to access information for guests.
• Be able to execute emergency procedures of the hotel.
• Assist in keeping the Call Center/PBX department neat and all equipment in working order.
• Input comment cards and scratch tickets into computer. Inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.
• Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice.
• Perform related work as requested.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

BRING US YOUR BEST.

EXPERIENCE:  Previous experience with guest service, multi-line phone system and room reservations systems is preferred.

EDUCATION:    High School Diploma or GED                         

SKILLS:   Excellent communication skills.  Full knowledge and understanding of company and department rules, regulations, policies and procedures.  Ability to read, write, and communicate verbally in English.  Ability to maintain confidentiality of sensitive information.  Ability to perform basic math.  Type 35 wpm.  Skill in establishing and maintaining effective working relationships with staff and guests. General computer skills using Microsoft Office; Word, Excel and Outlook. Ability to keyboard at 35 wpm. Knowledge of reservation procedures, LMS, SDD, Intellidesk and Delphi Systems. Ability to multi-task.        

CERTIFICATE/LICENSE: N/A

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY