What are the responsibilities and job description for the Community Manager position at M SHAPIRO REAL ESTATE GROUP?
Position Description: Property Manager
M. Shapiro Real Estate
We are a growing Property Management Company seeking to fill the position of a Property Manager for a Multifamily Community in Indianapolis. The ideal candidate is a detailed, energetic, self-starter who has excellent sales and customer service skills. Candidates represent the face of the community and as such should be very dependable, organized and strong in resident relations.
JOB DUTIES
- Ensure residents receive the highest levels of service consistent with the companys Customer Service philosophy
- Work with management team to build out and manage a team of leasing superstars and friendly maintenance team
- Handle and resolve resident/customer service issues in a timely and professional manner
- Maintain properties to ensure they look their best at all times
- Develop a marketing strategy and maintain effective advertising to attract prospective residents to community
- Coordinate and manage the Rental, leasing, refurbishments, closings, and follow-up
- Meet or exceed leasing budgets
- Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts
- Oversee the eviction process for your community with the assistance of your Regional Manager
- Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances
- Oversee capital expenditure improvements
- Other duties and projects as assigned
REQUIREMENTS
- As a Community Manager, you must have a strong business mindset together with the ability to place the highest priority on customer service. Strong organizational, time management and leadership skills are a vital part of your role.
- High school diploma or GED; Bachelors degree in Real Estate, Hospitality or Business, a plus
- Minimum of 2 years property management experience including 2 years of supervisory experience
- Prior sales and leasing experience
- General knowledge of repair and maintenance duties
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Computer proficiency, including the internet and Microsoft Office Suite; experience using Rent Manager, preferred
- Flexibility to respond to community needs during non-business hours
