ABOUT MVP :
Headquartered in the heart of Austin, Texas, MVP is the best-in-class SaaS measurement platform that provides omnichannel media and sponsorship valuation. We offer a built-to-scale software for our clientsFortune 1,000 brands, professional sports, global agencies and mediato accurately quantify the value of their partnerships, sponsorships, and activations.
SUMMARY :
The Senior Account Strategist is an experienced professional that will manage and grow our portfolio of key accounts, ensuring high customer satisfaction, and driving business growth. They will have a proven track record in account management, exceptional communication skills, and the ability to develop strong relationships with clients. They will embody the most valuable aspects of our Customer Success (CS) business, including the ability to service an account using proactive data and insights to drive business impact; maintain a clear understanding of defined roles and responsibilities; and excel in the unification of dual roles (customer success manager and insights analyst) under a hybrid role that embodies the 'one team' philosophy.
KEY RESPONSIBILITIES :
- Client Engagement and Strategy :
Lead and manage a portfolio of top-tier accounts, ensuring high customer satisfaction and alignment with client goals through a comprehensive engagement strategy
Deeply understand customer initiatives, aligning MVP's solutions to drive sustainable long-term value and ensuring high retention and successful renewalsOversee the renewal process in collaboration with Sales Directors, driving timely and high-rate renewals to foster ongoing client partnershipsDirectly align with accounts within a specific dedicated portfolio, and be rewarded and recognized for overall account health and growthSubject Matter Expertise and Client Guidance :Serve as the MVP subject matter expert (SME) and trusted ally to clients, providing best practices to maximize the value and capabilities of MVP software and services
Build short and long-term success plans and processes to guide customer success with the MVP platformBe the trusted resource and ally within each individual account, understanding each client's business needs and objectivesStakeholder Relationship Management :Develop and nurture key stakeholder relationships to increase client retention and uncover upsell opportunities. Identify and pursue opportunities to expand services and solutions within existing accounts
Create brand advocacy opportunities, enabling Sales Directors to expand revenue streams. Drive revenue growth by identifying upsell and cross-sell opportunitiesCollaborate with Sales and Marketing teams to develop proposals and presentations for new business opportunitiesClient Deliverables :Create and manage the timely distribution of high-quality client deliverables
Focus on storytelling using data and analytics to enhance the impact of deliverablesCollaboration and Feedback Integration :Collaborate with internal stakeholders to inform purposeful product and service improvements
Mentor individuals within the greater CS team to improve their overall skill sets by enhancing both account communication and insights reporting capabilitiesPerforms other related duties as assigned by managementREQUIRED SKILLS / QUALIFICATIONS :
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customersStrong analytical skills with the ability to interpret data, generate insights, and make data-driven decisionsSuperior presentation and relationship-building skills with the ability to engage and influence key stakeholdersProactive, strategic thinker with a customer-centric mindset.Exceptional collaboration skills to work effectively across cross-functional teamsMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceEDUCATIONS / EXPERIENCE :
Undergraduate or graduate degree in a relevant field5-7 years of work experience in an analytical field; at an agency, brand, property group, or software company that works with F500 brands / agencies and media partnersProven experience in account management or strategy, preferably in a senior roleExperience working with sports property, marketing agency, brand, or media companies preferredPHYSICAL REQUIREMENTS :
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standardsAbility to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standardsMust be able to sit for extended periods at a timeOccasional travel requiredWHAT YOU'LL GET :
Competitive compensationUnlimited paid time off policyRemote / Headquartered in the Greater Austin-area (we have get togethers on occasion in Austin so bonus if you're a drive away)Competitive health insurance premiums (medical, dental, and vision)A unique opportunity to revolutionize the sports and entertainment sponsorship industryScale your career along with a fast growing organization that has significant growth opportunitiesThe ability to work with a team of talented, fun, and hard-working colleagues in a highly collaborative cultureWe are an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all our MVP employees.
