spa & Recreation Manager

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Oversee the daily operations of the spa, fitness center, pool, and other recreational facilities.
• Ensure the cleanliness, maintenance, and safety of all facilities.
• Manage inventory and supplies for all departments.
• Develop and implement operational procedures and standards.
• Monitor and analyze key performance indicators (KPIs) such as revenue, occupancy, and guest satisfaction.
• Provide exceptional customer service to all guests.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Develop and implement guest service standards.
• Conduct guest satisfaction surveys and use feedback to improve operations.
• Develop and manage the spa and recreation budget.
• Monitor revenue and expenses, and identify opportunities to increase profitability.
• Implement pricing strategies for treatments, memberships, and packages.
• Analyze financial data and prepare reports for management.
• Develop and implement marketing and sales strategies to promote spa and recreation services.
• Create and maintain relationships with local vendors and partners.
• Participate in industry events and conferences.
• Conduct performance reviews, provide feedback, and address any personnel issues.
• Develop and implement staff training programs to enhance skills and knowledge.
• Create and maintain a positive and motivating work environment.
  
  

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in spa or hospitality management.
• Proven experience in staff management, guest relations, and financial management.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite or similar software.
• First Aid/CPR certification preferred.