Workplace Experience Manager

The Opportunity

Are you passionate about creating exceptional work environments that inspire and empower employees? M3 Insurance is seeking a dynamic Workplace Experience Manager to lead our efforts in cultivating world-class workspaces across all our office locations.

In this pivotal role, you'll be the driving force behind our workplace strategy, blending innovative facility management with a keen focus on employee engagement and safety. You'll have the opportunity to shape the future of work at M3, fostering a culture of continuous improvement that aligns with our company values and propels our business forward.

The ideal candidate is a visionary leader with a meticulous eye for detail, capable of overseeing complex operations while never losing sight of the human element that makes a workplace truly exceptional. If you're ready to make a lasting impact on how our employees experience their work environment, this role is for you.

How You Will Make an Impact

• Ensure Safe, Clean, and Functional Workspaces: Oversee the day-to-day operations of office locations, maintaining top-tier environments for employees and driving high levels of satisfaction.
• Self-Starter with Strong Discernment: Capable of making independent decisions, yet also knowing when to involve others to foster collaboration as needed.
• Optimize Space and Workplace Efficiency: Develop and implement strategies to improve space utilization, making the workplace more efficient and adaptable to business needs.
• Strengthen Vendor Relationships: Manage contracts and service providers, ensuring high-quality service delivery that meets company standards and employee needs.
• Improve Internal Communication: Foster strong relationships with internal customers, ensuring their concerns are heard and addressed with clear communication and action.
• Manage Lease Agreements: Handle lease negotiations, renewals, and expiration tracking to ensure smooth and compliant office operations.
• Ensure Successful Preventive Maintenance: Proactively manage maintenance schedules and collaborate with external experts to ensure facility upkeep.
• Drive Continuous Process Improvement: Review and refine workplace processes in line with M3’s goals, working with the team to execute improvements effectively.
• Integrate Various Operational Components: Oversee facility management, vendor relations, safety, fleet management, and space planning to ensure all elements work seamlessly together.
• Collaborate Across Teams: Partner with the Director of Workplace Experience and other leaders to identify key projects and contribute to their successful execution.
• Lead & Develop Team: Provide mentorship and set clear goals for the workplace experience team, fostering a high-performance culture.
• Ensure Safety & Compliance: Uphold building safety standards, lead emergency response plans, and ensure business continuity.
• Manage Budget & Costs: Oversee the workplace experience budget, identify cost-saving opportunities, and evaluate vendors for financial efficiency.

What You Will Need to Succeed

• Bachelor's degree with a minimum of 5 years of professional experience, ideally in a dynamic, service-oriented industry.
• Exceptional leadership skills with the ability to inspire, mentor, and develop a diverse team.
• Strategic mindset coupled with hands-on problem-solving abilities to navigate complex operational challenges.
• Advanced financial acumen, including experience in budget management, cost optimization, and financial forecasting.
• Excellent communication skills, adept at engaging with stakeholders at all levels, from C-suite executives to front-line employees.
• Proficiency in Microsoft Office Suite and technical ability to learn other department specific programs.
• Innovative thinking, with the ability to anticipate future workplace trends and implement forward-thinking solutions.
• Adaptability and resilience, thriving in a fast-paced environment with changing priorities.
• Experience in lease management, including negotiation, renewal, and understanding complex lease terms.
• Strong project/program management skills, capable of overseeing multiple initiatives simultaneously.
• Ability to travel to regional offices (approximately 10% of time, may include overnight stays).

Join us

Your role at M3 won’t be about the boundaries presented in a job description – it’s about the possibilities that you can envision once you walk through the doors on your first day. We’re looking for people ready to take control of their career and excited to make a real impact with their position.

Who we are

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we’re privately owned and independent which means we’re doing what’s best for our clients – not what’s best for Wall Street or private equity.

What draws people to M3

Autonomy— Being able to work towards a common goal, but how you get there is an open book.

Immediate Impact— Every M3er can make an impact, from day one in any role.

Powered by Team— Be a part of a close-knit group of team members with whom you build trust and share responsibility.

People— Every M3er is unique in their own way, M3 is a collection of unique achievers.

At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely while still fostering collaboration and innovation in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Benefits as an M3er

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.

Diversity, Equity & Inclusion

M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.