What are the responsibilities and job description for the Customer Service Representative position at M37Auction.com?
Our work environment includes:
- Inclusive and relaxed atmosphere
- Casual work attire
- Company perks
- Flexible work days/hours (including around family responsibilities)
- Base pay with daily and weekly bonuses
This position is responsible for managing the customer service experience for clients including taking photos and getting descriptions of consignment auction items, uploading photos and descriptions to the auction web site, putting items away in the warehouse, and pulling purchased orders.
Benefits:
- Employee discount
- Paid training
Schedule:
- Tuesday to Friday 8:30 AM to 5:30 PM
- Alternating Saturdays 7:45 AM to 1:15 PM
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries and resolving issues with professionalism and care.
Essential qualities include ability to multitask, energetic personality, great interpersonal skills, and the ability to recall faces with names of clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Manage customer accounts, including filing and updating information as needed.
- Utilize Google Suite applications for documentation and communication purposes.
- Demonstrate excellent phone etiquette while handling calls with customers.
- Assist with marketing initiatives.
- Collaborate with team members to improve overall customer service processes and enhance the customer experience.
- Perform additional administrative tasks as required, supporting office management functions.
- Share in responsibility for maintaining clean and safe work environments.
Qualifications
- Proven experience in customer service or a related field is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent computer literacy.
- Familiarity with office management practices is a plus.
- Exceptional communication skills, both verbal and written, with an emphasis on proper grammar when posting auction items and communicating with clients.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join our team today and contribute to creating an outstanding experience for our customers!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 15 – 37 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Caledonia, MI 49316 (Required)
Ability to Relocate:
- Caledonia, MI 49316: Relocate before starting work (Required)
Work Location: In person
Salary : $14