What are the responsibilities and job description for the Application Support Engineer position at M9 Solutions?
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.
M9 Solutions is seeking an Application Support Engineer to work remotely on a government contract for a client located in Arlington, VA. An active Secret clearance is required.
Responsibilities
- Lead delivery of ongoing maintenance and management of pre-production, productionenvironments, setting timelines and monitoring activitiesin alignment withbusiness requirements.
- Contribute to the development of implementation plans for dealing with complex requests for change.
- Review new product support documentation and design release packages for solutions.
- Monitor effectiveness of installations and ensure that appropriate recommendations for change are made.
- Oversee preliminary reviews for new environments and the adaption of findings to existing environments, including capacityand performancemanagement recommendations.
- Develop internal control standards and contribute to the development of procedures.
- Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and applytechnical support engineering expertise to ensure solutions are property managed and maintained.
- Contribute to application deployment pipeline preparation, configuration, and implementation with a shifted work schedule.
Required Skills & Qualifications
- Ability to obtain a Top Secret clearance.
- Flexibility to work a shifted schedule.
- Bachelor's degree in computer science, IT, mathematics, orrelevant experience.
- 5 - 7 years of relevant work experience.
- Significant experience in either asupport engineering role or similarin Azure Cloud.
- Proven experience in customer facing roles.
- Proven managed service experience with modern technology understanding, including cloud service, virtual networks/systems.
- Sound experience working with environment configuration management, technical, and process support for new infrastructure and environments.
- Ability to configure, update, diagnose, and execute CI/CD pipelines.
- Excellent analyticalandcommunication skills (verbal and written).
- Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment.
- Ability to work within a high performing team environment.
- Comprehensive understandingofcomplete stack oftechnologiesin Azure Gov,with ability totroubleshoot underlying issues.
- Knowledgeof business processes,products,and services, within agreed areas of expertise andcanprovide input and advice to key stakeholders such as Product Owners, business sponsors, and Service Delivery Managers.
- Ability to systematically break apart complex problems (written, verbal, or numerical).
- Ability toanalyzefigurestosolve a problem.
- Ability to be analytical and systematic yet open-minded and creative.
- Ability to base decisions on facts using logic.
- Self-starter, independent-thinker, curious and creative person with ambition and passion.
- History of continuous learning and continuous progression.
Preferred Skills & Qualifications
- ITIL Foundation Certificationand other technology certifications are verybeneficial.
- Experience working inadiverse,fast pacedenvironmentin collaboration with othertechnical teams.
- Detail-oriented, well-organized with ability to translate and communicate complex and abstract issues.
- Experience in installation, administration and troubleshooting ofData Technologies in Azure.
- Experience working Agile/Scrum environment.
- Experience utilizing automated solutions with Azure DevOps as the orchestrator of choice.
Full-Time Employee Compensation
- M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
- M9 Benefits -https://m9solutions.com/why-join-m9/#our-benefits
M9 Solutions LLC is an Equal Opportunity Employer - AA/EOE/W/M/Vet/Disabled.
M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click hereto complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9's Human Resources Department athr@m9solutions.comor at 703-936-0880.
With 14 years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.
F 7.2-27 REV - 6 01/24/2023
M9 Solutions is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This policy applies to all employment decisions, including, but not limited to, recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. All decisions regarding conditions of employment will be based on applicable law, including the individual’s overall qualifications and his/her ability to meet the requirements of the position. M9 Solutions is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation or to view the Affirmative Action Plan, contact M9 Solutions HR Department: hr.inquiries@m9solutions.com.
Salary : $60,000 - $180,000
