Service Coordinator

Job Overview: A Service Coordinator in the construction industry is responsible for managing and coordinating all service requests, maintenance activities, and work orders to ensure the timely and efficient operation of equipment, machinery, and facilities.

Key Responsibilities:

1. Work Order Management:

· Receive, review, and prioritize work orders for repairs, maintenance, and service.

· Gather and document essential information for each work order, including the scope of work, location, and urgency.

2. Communication:

· Act as a liaison between clients, project managers, and service technicians to communicate work order status, updates, and completion timelines.

· Notify clients or facility managers of any delays or issues related to their work orders.

3. Documentation:

· Maintain detailed records of work orders, including their status, completion, and any additional notes or comments.

· Generate reports on completed work orders and ongoing service activities.

4. Quality Assurance:

· Ensure that work orders are executed to meet quality and safety standards.

· Review work order completions with project managers before completion and progressing updates to project managers.

5. Emergency Response:

· Respond to reactionary requests promptly and coordinate immediate actions to address critical issues with the project management team and dispatch coordinator.

· Provide prompt updates to customers on emergency requests.

6. Vendor Engagement:

· Respond to reactionary requests promptly and coordinate immediate actions to address critical issues with the project management team and dispatch coordinator.

· Provide prompt updates to customers on emergency requests.

Perform all other duties assigned by supervisor or manager.

Qualifications:

· High school diploma or equivalent (Bachelor's degree in a related field is a plus).

· Proven experience in a similar service coordination role, preferably in the construction or facilities management industry.

· Strong organizational and multitasking skills.

· Excellent communication and interpersonal abilities.

· Proficiency in using computer software and tools for work order management and scheduling.

· Knowledge of construction equipment, machinery, and maintenance practices.

· Scheduling experience is a plus.

· Purchasing experience is a plus.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $48,000 - $50,000