HVAC Lead Coordinator - Customer Service Specialist

Guardian Heating and Cooling, Chicago IL.

A tradition of excellence for over 72 years!

Family owned and operated, we specialize in residential and commercial HVAC services in Chicago, IL and surrounding areas, providing customized solutions to everyday challenges since 1953. We are large enough to handle your needs, and small enough to care.

We are currently looking for a dedicated, HVAC Lead Coordinator - Customer Service Specialist to join our growing team! This position strategically creates schedules, coordinates sales leads, and assigns to Salesperson. The primary goal of this role is to help maximize sales through strategic placement of all leads and following a strict follow-up procedure.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K with up to 4% match
• 40 hours of Paid Leave
• 40 hours of Paid Sick Leave
• Paid Holidays, Flex days, and more!
• Short- and Long-term Disability
• Life and ADD insurance policy
• All insurance and 401K available after 60 days of employment
  
  

Job Title: HVAC Lead Coordinator - Customer Service Specialist

Pay Scale: $25.00 - $28.00 per hour, depending on experience

Work Hours: 7:30am to 4:30pm, Monday through Friday

What You Will Be Doing

• Maintaining responsibility for dispatching all of the HVAC Division Salespersons in a manner that maximizes efficiency, ensures customer satisfaction and maximizing sales revenue
• Scheduling and dispatching salespersons to customer's homes or businesses
• Providing exceptional customer service to customers at all times
• Working with individual salespersons' on existing leads to ensure proper communication with customers and other administrative team members
• Continuously working on ways to streamline and create more efficient processes and procedures
• Responsible for properly tracking all follow-ups, and customer communications within Field Edge
• All emails must be logged with a timestamp and communication date and sent through Field Edge
• Text messages with customers must be documented and may be requested for review
• Acting as support and back up dispatcher for the HVAC Division
• Maintenance Program back-up
• Working as a team player and contributing to the team accordingly
  
  

Qualifications / Skills

• 2 years customer service experience
• Previous experience in schedule coordinating and/or dispatching
• Professional telephone skills
• Advanced customer service skills
• Microsoft Office Suite experience
• Must be efficient with strong attention to detail; ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
• Ability to cultivate and maintain strong relationships with clients and technicians
• CRM data base experience - we use Filed Edge
• High school Diploma or equivalent
  
  

Learn more about us: www.guardianheatingandcooling.com

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