What are the responsibilities and job description for the Automotive General Manager position at Maaco Collision Repair & Auto Painting?
We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our auto repair shop. The ideal candidate will have strong leadership skills, a deep understanding of automotive repair operations, and a customer-first mindset. The General Manager will be responsible for team management, business growth, financial performance, and ensuring top-notch customer service.
Key Responsibilities:
- Operational Management: Oversee the daily operations of the shop, ensuring efficiency and high-quality service.
- Team Leadership: Manage, mentor, and motivate a team of technicians, service advisors, and support staff.
- Customer Satisfaction: Ensure exceptional customer service, handling customer concerns and maintaining a strong reputation.
- Sales & Revenue Growth: Drive sales by promoting services, managing pricing strategies, and upselling maintenance and repairs.
- Inventory & Equipment Management: Monitor parts and supply inventory, ensuring optimal stock levels and cost efficiency.
- Financial Oversight: Manage budgets, control expenses, and oversee financial reporting and profitability.
- Compliance & Safety: Ensure compliance with industry regulations, workplace safety standards, and company policies.
Qualifications:
- Experience: 3 years of experience in auto repair shop management or a similar leadership role.
- Knowledge: Strong understanding of automotive repair processes, services, and industry best practices.
- Leadership Skills: Proven ability to lead, train, and develop a successful team.
- Customer Service: Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Business Acumen: Ability to manage financials, analyze performance data, and drive business growth.
- Tech-Savvy: Comfortable using shop management software and digital tools for scheduling, invoicing, and reporting.
Preferred Qualifications:
- ASE Certification or automotive industry training is a plus.
- Experience in marketing and business development.
- Strong problem-solving and conflict-resolution skills.
Compensation & Benefits:
- Competitive salary based on experience.
- Performance-based bonuses.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Employee discounts on services.
- Opportunities for professional growth and training.
Job Types: Full-time, Part-time
Pay: $70,000.00 - $85,000.00 per year
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Spokane, WA 99207 (Required)
Work Location: In person
Salary : $70,000 - $85,000
