What are the responsibilities and job description for the Remote - Operations Support Analyst - Tier 1 Help Desk position at Maayu?
ABC is hiring an Operations Support Analyst for Tier 1 Help Desk Operations. The role involves monitoring emails, phone calls, and customer support activities. Candidates must have technical problem resolution skills and experience with ticketing systems. The position offers a flexible hybrid schedule and requires in-person interviews. Responsibilities : Identify, research, and resolve technical and procedural issues. Respond to support requests via telephone, email, and tickets. Document and track issues to ensure timely resolution. Escalate unresolved issues to Tier II / III support. Work independently and as part of a team to provide customer service.
