What are the responsibilities and job description for the Customer Service position at Mac Fasteners?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively communicating with customers via phone and other channels. This role is essential in maintaining positive relationships with clients and contributing to the overall success of our organization.
Essential Duties, Responsibilities and Competencies:
Achieves and maintains positive relationships with customers and assures customer satisfaction by resolution of customer related issues.
Receives and processes requests for expediting of orders.
Coordinates past due data between manufacturing and customers.
Reviews upcoming customer scheduled orders proactively.
Serves as liaison between customer and all internal departments to meet customer and company needs.
Prepares written communication and maintains filing system.
Prepares customer order status reports.
Prepares customer quotes.
Processes new customer orders.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one on one and in small groups with customers and employees.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Abilities:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Qualifications:
Ability to work extended hours as needed to ensure customer and company requirements are met on a timely basis. This could include work schedule requirements in excess of eight (8) hours and occasional Saturdays.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Manufacturing software; Spreadsheet software and Word Processing software. Excellent Microsoft Excel skills are needed for this position.
Education and/or Experience:
High school diploma or general education degree (GED). Two years of college preferred. Two (2) years customer service experience, preferably in an aerospace manufacturing environment; or equivalent combination of education and experience.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include color vision.
Work Environment:
The noise level in the work environment is usually quiet. The noise level can be loud to very loud for short periods when tracking or expediting orders requires plant or manufacturing exposure.
Training Requirement:
Training requirement shall be in accordance with Mac Fasteners Training Matrix.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- What is your expected salary?
Work Location: In person
Salary : $19 - $20