Maintenance Office Intern

Description

Position at Fernwood Property Management

This is a summer internship in the maintenance department. The intern will be responsible for maintaining administrative and operational areas of the maintenance group with emphasis on the make ready functions.

The schedule is Monday - Friday 8:00 AM - 4:30 PM with a pay rate of $17/hour.

Essential Functions

• Answer all incoming calls and handle accordingly using company telephone greeting standards.
• Respond in a timely manner to all email requests providing excellent customer service to residents on their work order requests.
• Enter service requests in Salesforce and ensure they are assigned to the appropriate maintenance technician.
• Input information regarding work order status in resident note area in Salesforce.
• Follow up on work orders and status and close out work order tickets when work has been completed.
• Responds to employee and resident requests in a courteous and timely manner.
• Keeps work area clean and equipment in good working order.
• Performs duties according to Occupations Safety & Health Act (OSHA) standards and company safety policies at all times.
• Assist with resident concerns, move-in ready requests or related activities as requested by management.
• Performs other related duties and projects as assigned during the internship period.
  
  

Qualifications

• Enrolled in an Associates or Bachelor's degree program; minimum sophomore standing by May 2023 or 2 years equivalent experience.
• Working knowledge of Excel (Salesforce a plus but by no means required), Outlook and other email programs a plus
• Exceptional customer service and follow-through skills
• Self-motivated and able to work with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong communication skills, both oral and written skills
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move up to 100 pounds. Specific vision abilities required by this job include close vision, and color vision. Employee may also need to be able to squat and lift, push or pull heavy objects without great difficulty. A portion of the job might also include being able to sit at a desk and use a computer.

About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.