Sr. Front Desk Coordinator

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.

Overall Responsibility:  

The Sr. Front Desk Coordinator will be responsible for overseeing and directing front desk operations across the portfolio including resident services (maintenance service requests, package retrieval, building access/security) and administrative support. 

The Sr. Front Desk Coordinator establishes and implements management plans for improved resident satisfaction and standardizing best practices within the department. Interested candidates should have the availability to work four days a week from 2:00 pm to 10:30 pm and on Wednesdays from 11:00 am to 7:30 pm 

Essential Functions:  

• Oversees the Front Desk Coordinators. Assist the management team with departmental recruiting, training, and help develop, set goals and support front desk staff.
• Conducts employee meetings to ensure team members are aware of company goals, standards, and procedures.
• Coaches and mentors the Front Desk team to deliver prompt and courteous service, with professionalism, integrity, and confidentiality, consistently exceeding industry standards.
• Coordinates Front Desk scheduling to ensure adequate coverage across the Chicago portfolio. Updates monthly 24-hour scheduling via Salesforce.
• Acts as on-call back-up to fill any schedule gaps.
• Assists with entering service requests and ensures they are assigned to the appropriate staff member via Salesforce.
• Facilitates ongoing positive resident relations by training the Front Desk team on MAC goals for resident satisfaction and resident retention, identify building improvements and ensuring residents are informed of planned building repairs.
• Orders office supplies for the Front Desk team and completes timely purchase orders.
• Performs other related duties and assignments as required..

Required Skills/Experience and Education: 

• Bachelor’s Degree in business or other related field preferred.
• Strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.
• Exceptional customer service and follow-through skills.
• Ability to retain composure within an occasionally stressful environment.
• Outgoing personality – enjoys interaction with residents.
• Strong organization skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
• Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
• Strong communication skills, both oral and written.

 
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.