What are the responsibilities and job description for the Automotive Service Office Advisor position at Mac's Tire Pros?
Benefits:
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
Company Overview
At Mac’s we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.
Job Summary
Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.
Responsibilities
- Promptly meets and greets customers
- Determines the nature of customer problems
- Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
- Obtains customer approval for service before delivering order to service personnel
- Reviews completed repairs or services performed with customers and collects payment
- Performs daily cash/sales procedures at close of business day
Desired Qualifications
- High School graduate or comparable vocational training
- Knowledge of computerized sales and marketing software
- Knowledge of auto/truck tire, lubrication and maintenance issues
- Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
Preferred Experience:
- 2 years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
- 3 years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
Salary : $52,000 - $80,000
