What are the responsibilities and job description for the Customer Service Representative position at MacDermid Alpha Electronic Solutions?
Challenge Yourself and Impact the Future!
MacDermid Enthone industrial solutions is a global supplier of industrial metal and plastic finishing chemistries. we primarily design and manufacture chemical systems that protect and decorate surfaces. our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars or provide corrosion resistance for appliance parts. our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. as part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment and recycle and reuse solutions. our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics equipment; automotive parts; industrial parts; plumbing goods; construction equipment and transportation equipment. MacDermid Enthone industrial solutions is a business unit of Element Solutions inc (nyse: esi). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.
Who are we looking for?
Under the direction of the Customer Service Team Leader provide optimum customer service as required to maintain and enhance existing business. Respond to customers, sales, remote warehouses, and internal departments. Perform a variety of duties related to customer service in accordance with company policies and department ISO procedures.
What will you be doing?
- Professionally handle and process all communication from customers and sales, (i.e., order status, inventory levels, delivery tracking information, order changes, cancellations, and pricing, return and credit requests, and product pricing. Analyze requests and provide information requested or ascertain who within the organization can best provide the information and route the request to the appropriate personnel.
- Receive and process customers’ orders and perform ISO contract review to ensure compliance to customer requirements and documented ISO procedures.
- Maintain customer account information in SAP.
- Research and provide “Proof of Deliveries” (POD’S). (i.e., contact carrier dispatch-centers requesting POD’s.)
- Review and perform immediate short term corrective action in response to customer issues/complaints. immediate needs by (i.e., clarify the complaint; determining the cause of the issue; expedite correction action.
- Review the Open Order Report daily to identify potential failure in meeting the customers delivery requirements.
- Review Blocked Order Reports daily to identify potential failure in meeting the customers delivery requirements
- Maintain liaison with other departments to provide proactive service to meet customer requirements.
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Perform other miscellaneous duties as assigned.
Who are You?
- Minimum of 5 years of Manufacturing Customer Service experience.
- SAP experience preferred but not required.
- Highschool diploma or GED
We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.
What competencies will you need?
Customer-service oriented. Must possess understanding that the primary function of customer service is customer satisfaction and must be motivated to go beyond normal job responsibilities to achieve it.
We are Offering...
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
Innovative - At ESI, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards, and an appropriate work-life balance.
Socially Responsible - We care about what you care about. We respect the individual differences that make up our unique expanding organization. We prioritize both sustainability and social impact in both our business operations and our local communities through our various ESI Cares initiatives and the ESI Foundation. There are many ways to get involved from employee network groups that support your interests and sense of belonging to paid volunteer days.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
