Fine Jewelry - Assistant Manager

Macha Studio is seeking an Assistant Manager to help run our Greenpoint, Brooklyn store.

The Assistant Store Manager’s primary responsibility is supporting the owner in delivering a seamless & elevated brand experience. Focusing on sales & operations, the assistant manager will be present on the shop floor, co-ordinating & managing retail staff to ensure strong sales.

We are seeking a highly detail-oriented, organized and well presented assistant manager to join our store team. This role primarily involves support for our small store and the owner, and includes scheduling of sales staff and appointments, and ensuring accurate relay of orders to production. 

The role requires ensuring timely opening and closing of the store alongside keyholders. Balancing high levels of store presentation & security with strong sales. Co-ordinating the flow of order information between sales and production to ensure timely and accurate execution of orders. This role directly supports the sales staff through a variety of tasks related to organization and communication.

Under the direction of the owner, the assistant manager would motivate and develop all associates individually and on a team level to reinforce and improve performance. This should be done daily by being on the floor and by being an exemplary role model. The ideal candidate demonstrates a warm positive personality, reliability & exceptional attention to detail.

Responsibilities Include:

Staff Recruitment and Retention

• Organizes retail staff schedule. Assists in store staffing by recruiting, on-boarding, training & developing the best candidates.
• Ensures image and grooming standards are professional, reflective of the brand and adhered to at all times.
• Serves as a role model and coach to ensure that all associates have a high level of product knowledge regarding target customers, product range and selling arguments

Sales generation

• Ensure an elevated level of sales and service is practiced by all employees; lead by example.
• Build and maintain repeat clientele.
• Implement systems to help retail associates maintain repeat clientele.
• Resolve client problems and complaints quickly and effectively.
• Provide assistance to all customers with special attention to customer service issues.
• Meet store sales goals.
• Tracking, monitoring, and communication of the business results to the owner
• Assist in the preparation of regularly scheduled reports
• Development of sales technique to optimize sales and customer satisfaction.
• Ensure all sales related policies and procedures are maintained.
• Develop and demonstrate an in-depth knowledge of the creations.
• Maintain a keen interest in the jewelry industry and market trends.
• Assisting sales staff to ensure high levels of security on the shop floor.
• Assisting sales staff with creating precise detailed receipts.
• Maintain clear communication with clients, sales associates & production to ensure smooth handoffs and resolve issues promptly.
• Organize and maintain accurate records of order data for easy access and tracking.
• Handle sensitive information in a confidential manner

Operations

• Serve as the main point of contact for day to day intra office operations/requests
• Collaborate with manager in areas of risk management, store cash controls, inventory management.
• Understand and properly execute all management register functions. Solve related issues.
• Help plan & manage store budget.
• Collaborate with store manager for deliveries, orders, custom designs and shipments.
• Cross reference with owner to plan retail calendar.
• Hire staff as needed and provide staff with store schedules.
• Manage store email, answering calls & welcoming clients.
• Scheduling & co-ordinating adequate sales staff to ensure every client is supported. 
• Organize and schedule internal and external appointments and meetings 
• Manage PR for loan in/outs if necessary
• Get involved in planning and forecasting for store and staff.
• Coordinate with the production team to hand over necessary changes or adjustments to orders.
• Finalizing data before handing over to the production team for processing.
• Identify opportunities to streamline operations and lead process improvement initiatives
• Organize and maintain accurate records of order data for easy access and tracking.

Event management and marketing Activities

• Assists in planning and implementing required marketing activities, PR and events according to overall Marketing Plan and activity guidelines to ensure a continuous traffic flow

Marketing and Visuals

• Ensure the maintenance of the store is completed.
• Ensure that the store is well-maintained, organized and stocked with necessary supplies
• Assists owner in implementation and maintenance of all visual merchandising.
• Support with continuous updating and styling of the showroom to optimize sales, space management and presentation of the product range, according to owners guidelines

Application Guideline

This is the perfect position for a professional who excels in delivering a great client experience. The ideal candidate will have been recognized for flawlessly executing brand and operational standards and maximizing profitability, producing a high standard of sales.

Successful applicants should have:

• 2-5 years of retail management experience
• Experience in selling specialty, luxury and or lifestyle consumer goods.
• Previous leadership experience, or willingness to develop these skills quickly
• Experience working within a branded concept is preferred
• Experience recruiting, interviewing, and staffing skills
• Experience in an administrative or sales support role
• Outstanding communication skills for team co-ordination (writing, listening speaking, presentation)
• Superior customer service skills
• A passionate and enthusiastic personality
• Business acumen
• Experience working with IT systems (Shopify, slack, google workspaces or similar, CRM tools)
• Budgeting, marketing and inventory management experience
• Ability to learn and adapt quickly.
• Strong attention to detail and commitment to accuracy in all tasks.
• Exceptional time management and organizational skills to handle multiple priorities.
• Ability to work effectively under pressure and meet tight deadlines.

Candidate should be goal oriented with the ability to multi-task in a team environment.

Basic Qualifications

A Successful member of Store Management should be able to:

• Ensure all employees are well informed about Macha's history, vision and mission
• Drive Sales and Motivate staff
• Execute a high level of after sales service by proactively following up on sales orders, deliveries and claim handling
• Manage a Profit and Loss Statement, Mystery Shopping Report and Store Report
• Review the business through budgets and a continuous control and handling of all income and costs
• Provides Team with timely feedback, both formal and informal
• Maintain a continuous update and styling of the showroom to optimize sales
• Plan and prioritize daily responsibilities, tasks and staffing according to traffic flow and planning tools

This is an onsite position at our Greenpoint, Brooklyn Store.

Join our team in this essential support role where your organizational skills and attention to detail will directly contribute to our small business’s success and customer satisfaction.

Pay: $22-$25/hr depending on experience

Full-time Schedule: 4-5 days weekly including at least one weekend day.