What are the responsibilities and job description for the Customer Relationship Specialist II position at Machias Savings Bank?
Machias Savings Bank is more than a bank committed to serving our customers and empowering them to reach their potential; we are a family-first, employee-focused group of community leaders committed to moving Maine — and each other — forward.
Our baseline benefit package includes Profit Sharing, 401(k) match, Health, Dental, Vision, Life and Disability Insurance, generous Paid Time Off options and more!
A career with Machias Savings Bank is as rewarding as it is challenging, and we can’t wait to work with you!
Join our dynamic branch team as a Customer Relationship Specialist II in Manchester, NH where you'll play a key role in delivering world-class service and supporting everyday banking operations. In this role, you'll assist customers with account openings, transactions, and product recommendations while maintaining accuracy and security. You'll also provide phone support, process wire transfers, and proactively engage with clients to meet their financial needs.
What You’ll Do:
• Open and maintain consumer accounts with accuracy and professionalism
• Process transactions and balance a cash drawer daily
• Deliver exceptional service in-person and over the phone (inbound/outbound)
• Identify customer needs and recommend relevant banking products
• Support treasury services and commercial lending teams with administrative tasks
• Uphold compliance, security standards, and operational integrity
• Represent the bank at community events as a local ambassador
What You Bring:
• High school diploma or equivalent (Associate’s degree preferred)
• 2 years in banking, retail, or customer service roles
• Strong communication, attention to detail, and problem-solving skills
• Proficiency in banking technology and office equipment
• A passion for customer service and relationship building
