What are the responsibilities and job description for the Service Coordinator position at Machine Maintenance Inc?
Service Coordinator
Luby Equipment Services, is a growing, family company that recently celebrated our 50th Anniversary! Luby is one of the leading providers of Heavy Equipment, Service, Rentals and Parts in the industry. The company has grown to three divisions, construction, power generation, and oilfield division located in Missouri, Illinois, Arkansas, and West Virginia. Our company mission that has led to our continued growth and success for more than five decades is: Equipment is Our Product and Service is Our Business. Come grow with us!
Service Coordinator will support the branch’s service technicians, focus on maximizing productivity, ensure customer satisfaction, and guarantee all work orders are processed efficiently and correctly. This role will work closely with other branch personnel to ensure a seamless customer experience resulting in consistent growth along all lines of business.
Responsibilities:
- Help coordinate the activities of the technicians throughout the day to maximize productivity.
- Assist customers with service requests, estimates, repair status, and approvals.
- Prepare and process work order documentation in an accurate and timely matter.
- Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.
- Proactively advise customers of upcoming parts and service needs.
- Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
- Be the point person on the business system for all branch service personnel.
- Coordinate all offsite service training including food and travel arrangements.
- Facilitate software installation and upgrades for iPhones and iPads for all service personnel.
- Monitor and schedule all onsite training activities.
- Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
