Branch Service Manager - Heavy Equipment

Description

The Branch Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company’s department goals. This individual monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his / her Branch Manager.

Essential Functions :

Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

Models, promotes, reinforces, and rewards the consistent use of company Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission

Select, manage, develop, and evaluate service personnel to ensure high levels of top quality workmanship and efficiency in a repair and service shop environment

Communicate, implement, and monitor service department policies in order to ensure a high level of consistency

Monitors and controls time records, service reports, and shop maintenance activities

Plans and assigns work, enforces policies and procedures and recommends improvements in repair and service methods, equipment, operating procedures and working conditions

Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop

Manages company expenses through warranty and damage recovery

Maintains delivery and field service fleet

Maintains facilities to Cat Contamination Control and TFR safety standards

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Knowledge, Skills, and Abilities :

Highly developed mechanical background with various size and type engines and electrical systems

Extensive knowledge of construction equipment, aerial, and lifting equipment

Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred

Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance

Operation and control skills - Controlling operations of equipment or systems

Advanced mechanical skills and understanding of schematics and diagrams

Solid teamwork, communications, and interpersonal skills

Judgment and decision making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action

Great attention to detail and solid organizational skills

Solid recordkeeping and document control to ensure compliance with company policy and procedures

Ability to manage multiple priorities

Ability to read and understand information and ideas presented in writing

Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience :

Five to eight years of work-related skill, knowledge, or experience preferred

Aerial lift and fork lift certification required

High school / equivalent diploma or trade school diploma preferred

Valid driver’s license

Supervisory Responsibilities :

This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development

Travel :

Less than 10% travel per year with some overnight stays; 90% related to training

Physical Requirements :

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 50 pounds

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascend / descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders

Be able to safely maneuver and work underneath equipment

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment :

Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

Noise level may be loud at times

Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment

Significant time spent in confined spaces and high places