Senior Maintenance Manager

Senior Maintenance Manager - The WELD - Raleigh - New Construction!

Company Background

Mack Property Management is more than a property management company. We strive to do things differently by delivering a personal and distinctive experience to our customers. We believe in bringing the quality of life and living to our residents, tenants, employees, and partners. We believe in demonstrating Integrity by doing the right thing, making a difference and leaving a legacy we are proud of. We hold a high standard of Excellence for ourselves, colleagues and partners. We genuinely Care for and Respect ourselves and others. We support thoughts, actions and behaviors that add to our personal and professional Vitality and well-being.

We are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. .

Summary

The Sr. Maintenance Manager is responsible for ensuring that the physical aspects of the community meet the company’s established standards for safety, appearance and operation within the budgeted financial goals. It is the Senior Maintenance Manager’s duty to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. 

Essential Functions

• Consistently demonstrates commitment to company mission and core values of Integrity, Excellence, Care & Respect and Vitality.
• Adheres to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
• Performs maintenance tasks personally or delegates to assistants. Oversees and regularly inspects work performed by assistants. 
• Promotes good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust.
• Assures all service requests are completed on a daily basis and within 24 hours.
• Accurately documents and closes out service requests, including parts ordered or used within Onesite Facilities software daily. 
• Completes renewal service requests in a timely fashion.
• Follows up on completed service requests to ensure satisfaction. 
• Follows up on incomplete service requests.
• Schedules maintenance personnel in conjunction with Community Manager so that staff is available for emergency purposes, 24 hours a day, seven days a week. 
• Conducts regularly scheduled safety meetings with entire staff; maintains and communicates HAZCOM standards. Keeps MSDS sheets current and readily accessible.
• Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Maintains knowledge of the condition of physical property throughout the community and immediately corrects unsafe conditions including broken gates leading to the pool, broken steps, open holes, and broken/blown out exterior lights. 
• Maintains accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc. 
• Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition. 
• Trains and develops all service personnel regarding safety and preventative maintenance issues. Instills a “safety first” attitude not only with service technicians but with all staff. 
• Instructs staff on proper use and guidelines for wearing safety items. 
• Diagnoses and performs minor or routine maintenance or repair involving the following on a daily basis: electrical and plumbing (including water lines); A/C and heating systems; appliances (when applicable); water irrigation systems; stairs, gates, fences, patios, railings; tile, carpet, flooring; roofing, gutters, fasteners; interior/exterior lights; fireplaces, ceiling fans; gas fixtures and appliances (where applicable); shutters, doors, cabinets, windows, sliding glass doors; boiler, gas and electric; door locks, P. O. boxes and locks; security systems (where applicable); ceiling leaks; walls; and pool areas, tile, hot tub/spa, pool furniture.
• Ensures that all make-ready repairs and services are completed correctly and on schedule, within a five to seven day window. 
• Ensures adequate number of make-ready units are available (40% at all times) and that the products are up to company standards. Coordinates status of make-readies with leasing staff.
• Ensures vacant units are “trashed-out” within 24 hours of move-out.
• Inspects vacated apartments and completes make-ready checklist. Informs Community Manager of needed services and repairs.
• Ensures vacant unit water, electric and/or gas costs are kept to minimum and in line with budget.
• Re-inspects vacant apartments after make-ready has been completed to determine quality of work performed.
• Inspects exterior of the property. Performs building and common area upkeep on a daily basis in accordance with company standards. Assists in keeping grounds neat and free of litter.
• Performs HVAC trouble calls and completes HVAC repairs and replacements, as needed, according to applicable codes and laws.
• Completes or oversees the completion of preventative maintenance. Maintains accurate records and provides resident training as required.
• Maintains shop appearance to standards to facilitate quick assessment of supply inventory. Maintains proper equipment, and equipment inventory to ensure warranty compliance.
• Orders parts and supplies and maintains inventory using an inventory system.
• Performs effective emergency maintenance (after hours) as required.
• Coordinates maintenance objectives with the Community Manager daily.
• Reports all major repairs and requisitions to Community Manager prior to any expenditure of funds. 
• Changes locks and makes keys. 
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. 
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepared maps indicating same. 
• Performs work area clean-up and safety related duties. 
• Ensures that storage meter areas remain locked when not in use.
• Performs other duties as required or assigned.

Qualifications & Education

• High school diploma required. Technical school in a related field preferred. Equivalent combination of education and experience will be considered.  
• A minimum of three years’ experience in property maintenance or equivalent field.
• A minimum of one year of supervisory experience.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• HVAC Certification; I and II or Universal required.
• EPO Certified preferred.
• RealPage/OneSite experience preferred.
• Bilingual preferred.
• Valid Driver’s License required.
• Superior interpersonal and communication skills.
• Outstanding orientation for customer service.
• Strong attention to detail and time management skills.
• Strong ability to influence others.
• Strong negotiation and organizational skills

Compensation, Benefits and Requirements

Salary for this position is highly competitive and commensurate with experience.  The compensation structure includes a base salary, paid bi-weekly.  This position qualifies to earn a performance bonus.  This is a fulltime, exempt position, located in Raleigh, NC, requiring 40 hours per work week.  Additional or non-business hours and varying amounts of travel may be warranted based on the needs of the business. MPM offers a well-rounded benefits package, including health, disability, life, and 401k retirement.  A generous time off program aligns with our core value of Vitality where we believe in fostering a culture of well-being.  

About MACK Property Management

MACK is more than a property management company.  We strive to do things differently by delivering a personal and distinctive experience to our customers.  We believe in bringing the quality of life and living to our residents, employees, and partners.  We believe in doing the right thing, making a difference and leaving a legacy we are proud of.  We hold a high standard of excellence for ourselves, colleagues and partners.  We genuinely care for and respect ourselves and others.   We support thoughts, actions and behaviors that add to our personal and professional vitality and well-being.  

Mack Property Management is an equal opportunity employer and commits to employing applicants from diverse backgrounds of all kinds.