What are the responsibilities and job description for the Sales and Service Coordinator position at Mackage?
About Mackage: The Perfect Blend of Quality and Innovation
Mackage is a luxury outerwear brand that combines exceptional quality with innovative design to create exceptional products. Our commitment to purpose and performance has earned us a reputation as a leader in the industry.
We believe in the importance of diversity and inclusion, and our hiring process reflects this commitment. We invite applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S persons, and otherwise marginalized individuals.
Job Description:
As an Assistant Store Manager, you will lead the team and drive store operations, including service, brand integrity, store standards, training, and people performance.
Your Responsibilities:
- Drive store sales and KPIs to achieve sales targets while achieving personal sales targets.
- Motivate and inspire teams to deliver exceptional customer service and meet sales targets.
- Develop and maintain strong relationships with management and HQ partners.
- Schedule and coordinate visual merchandising displays to maximize sales potential.
- Engage with customers proactively using CRM and grow the clientele database.
- Recruit, develop, and retain top-performing team members who embody the Mackage brand.
- Manage operational tasks efficiently, including reports, payroll, scheduling, and inventory management.
- Lead by example and ensure store policies compliance is maintained and communicated.
- Resolve customer complaints and issues promptly and professionally.
Requirements:
- Luxury/Premium retail experience – strong understanding of the luxury market.
- Strong leadership & management – minimum of 5 years experience in a leadership role, or minimum of 2-3 years in a supervisory role (retail preferred).
- Results-oriented and adaptable.
- Excellent selling and customer service skills.
- Proven operational excellence and multitasking skills.
- Effective communication and interpersonal skills.
- CRM and clienteling experience – prior experience using CRM programs to drive customer engagement.
- Familiarity with the Short Hills market and competitive landscape is a plus.
- Technical proficiency – Microsoft Office suite and POS programs.
- Multilingual skills – a plus but not required.
