What are the responsibilities and job description for the Center Store Manager position at Mackenthun's Fine Foods - Waconia?
Description
About Mackenthun’s Fine Foods
Mackenthun’s Fine Foods has been a family owned and operated business since 1917. The Mackenthun’s Experience is a celebration that strives to enrich and support our local communities, delivering a consistent experience across all channels while empowering and engaging employees.
Our Values:
- Build Relationships
- Provide Fair and Honest Treatment
- Create Memorable Moments
- Encourage Health and Wellness with Indulgence
Job Summary
The Center Store Manager is responsible for leading and managing the Dairy, Frozen Foods, Grocery, and GM/HBC departments, as well as the Evening Manager. Through collaboration with department managers and effective staff training and motivation, this role will ensure operational excellence, a positive and productive work environment, and achievement of the company's financial, operational, and customer service goals.
Key Responsibilities
Leadership & Team Management
- Supervise, lead, and develop department managers for Grocery, Dairy & Frozen, GM/HBC, and the Evening Manager on Duty team.
- Foster a positive, collaborative, and productive work environment by providing ongoing training, support, and coaching.
- Ensure staff follow company policies, adhere to safety standards, and consistently deliver high-quality customer service.
- Manage performance, conduct employee reviews, and address staff concerns or conflicts promptly.
- Promote a culture of continuous improvement, motivating teams to meet and exceed operational goals.
Department Operations & Inventory Management
- Oversee daily operations across all departments, ensuring optimal inventory levels, product quality, and merchandise displays.
- Monitor sales trends, adjust staffing levels, and order products to prevent stockouts and overstock situations.
- Ensure all departments follow FIFO practices for inventory rotation and maintain proper product storage and handling.
- Collaborate with suppliers to ensure timely delivery, competitive pricing, and quality control.
- Manage labor costs effectively while balancing productivity, customer service, and profitability.
- Regularly analyze and review financial performance, including sales, shrinkage, and contribution to overhead (CTO).
Customer Service Excellence
- Lead by example in delivering exceptional customer service and create a positive shopping experience for customers.
- Address customer inquiries and resolve complaints in a professional, efficient, and solution-oriented manner.
- Encourage department teams to engage with customers, gather feedback, and drive customer loyalty through personalized service.
- Ensure departments are clean, organized, and inviting, offering a welcoming atmosphere for all shoppers.
Health & Safety Compliance
- Ensure all departments comply with health and safety regulations, food safety standards, and store policies.
- Regularly inspect departments for cleanliness, safety hazards, and proper storage conditions.
- Enforce loss prevention strategies to minimize shrinkage and ensure store security, especially during evening hours.
Operational Efficiency & Reporting
- Oversee the completion of departmental goals, sales performance, and operational metrics across all teams.
- Prepare and review weekly reports to track department progress against budget goals, and identify areas for improvement.
- Ensure proper opening, closing, and cash handling procedures are followed.
- Communicate any operational issues or successes to the Store Director for continuous improvement.
Requirements
Qualifications
- 5 years of management experience, preferably in grocery retail or food service with a focus on perishables.
- Strong leadership, organizational, and communication skills.
- Ability to multitask, problem-solve, and make data-driven decisions.
- Proficiency in Windows, Google Business Suite, and other basic computer applications.
- Excellent understanding of inventory management, product ordering, and financial oversight.
- Knowledge of food safety and health regulations.
- Strong customer service and relationship-building skills.
- Ability to work in a fast-paced, dynamic environment.
Working Conditions and Physical Demands
- Ability to stand, walk, and lift up to 50 lbs. regularly.
- Occasional exposure to cold and hot temperatures, cleaning chemicals, and machinery.
- Willingness to work evenings, weekends, and holidays as needed.
- Requires regular bending, reaching, crouching, and kneeling.
Salary : $60,000 - $70,000
