What are the responsibilities and job description for the Client Relations Manager position at Mackey Butts & Whalen LLP?
Overview
We are seeking a dedicated and professional Client Relations Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our services. This role requires excellent communication skills, a client-centric mindset, attention to detail, and the ability to handle a fast-paced environment.
Responsibilities
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Communicate effectively with clients via phone, email, and in-person meetings to address inquiries and resolve issues.
- Provide exceptional customer service by understanding client needs and delivering tailored solutions.
- Manage data entry tasks related to client accounts and maintain accurate records in our database including intake and opening new matters.
- Conduct regular follow-ups with clients to ensure their ongoing satisfaction and gather feedback for improvement.
- Collaborate on best practices for client relations with firm management.
- Work with marketing team on initiatives and serve as liasion to vendors.
Experience
- Proven experience in client services or customer support roles is essential.
- Strong communication skills and professional demeanor.
- A background in sales or experience working directly with clients is advantageous.
- Excellent phone etiquette, writing, and interpersonal skills are required.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Prior law firm experience is a plus.
If you are ready to take on this exciting opportunity as a Client Relations Manager, we encourage you to apply today!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Poughkeepsie, NY 12601 (Required)
Ability to Relocate:
- Poughkeepsie, NY 12601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25 - $28