What are the responsibilities and job description for the Collections Specialist position at Mackin Book Company?
Description:
Mackin Educational Resources has an immediate Full-Time job opening in our Accounting department for a Collections Specialist. This role requires excellent communication skills, strong organizational skills and attention to detail, and the ability to maintain positive relationships with clients while ensuring timely collection of outstanding invoices.
Main Responsibilities:
- Contact customers via phone, email, or mail to discuss/negotiate payment and resolve outstanding balances
- Accurately document customer information regarding current status, payment expectations, notes of conversations and other relevant information
- Monitor the status of delinquent accounts, taking care to see high priority tasks to completion
- Research customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels
- Respond timely to requests and questions from other Departments
- Initiate or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority
- Excellent communications skills, verbal and written
- Strong analytical and organizational skills
- Intermediate to advanced knowledge of Microsoft Excel and Word
- Knowledge of internet, email and office equipment
Education & Experience:
- Previous experience in Customer Service, Bookkeeping, Accounting, Education or Library helpful
- Post high school education a plus
Hours and Work Location:
- Full-time Days, Monday – Friday
- Hybrid work from our Burnsville, MN location after training is complete
Wages:
- Negotiable, depending on education and experience