Quality Coordinator - Contract

GENERAL SUMMARY

Under direction, provides expertise, coordination, and monitoring of the quality improvement system including participation in quality assurance activities such as on-site monitoring, data analysis, accreditation, and licensing activities. Works in collaboration with administrative and clinical staff on quality projects and programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists in the implementation of the overall quality plan for Macomb County Community Mental Health (MCCMH).

Assists in the implementation of quality processes, including monitoring, data collection, evaluation design, and training.

Works on quality processes to improve electronic medical records and dashboards.

Supports the maintenance of quality standards required for accreditation, third-party payer-provider status, and the Michigan Department of Community Health certification and licensure.

Conducts quality audits and reviews all direct and contract programs.

Monitors, evaluates, and audits activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level, for ongoing quality improvement tasks.

Collects, reviews, and disseminates data from system-wide incident reports.

Collects data on key performance indicators and provides reports to the State of Michigan.

Participates in the development and implementation of quality policies.

Assists in the development and implementation of quality improvement practices such as Continuous Quality Improvement (CQI) and Total Quality Management (TQM).

Participates in various quality committees and councils.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Bachelor’s degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field
• Two (2) years of experience working with quality improvement process and/or mental health program administration

Preferred Education and Experience

• Master’s degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field
• Two (2) years of experience working with accreditation standards for behavioral healthcare organizations
• Three (3) years of experience working with quality improvement processes and/or mental health program administration

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

• Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited License Psychologist (LLP), or Licensed Psychologist (LP)
• Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications
• Michigan Mental Health Code
• MCCMH policies, rules, regulations, codes, and procedures
• Medicaid Provider Manual
• Modern office procedures, methods, and computer equipment

Skill in:

• Using good professional judgment for the welfare and safety of our consumers
• Using good professional judgment and following complex directions
• Excellent written and oral presentation skills
• Analyzing information and completing reports

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently