What are the responsibilities and job description for the Technology Support Analyst position at Macquarie Group Limited?
Join our Tech Assist team which delivers and supports technology solutions for all business groups. As a member of Tech Assist, you will be the face of Technology in Jacksonville.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
In this role, you will be supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android) while providing regular status updates to customers, stakeholders, and management during high impact incidents. You will also be collaborating with second and third level technology teams for urgent or complex issues.
What you offer
- Passionate about technology and delivering innovative, progressive solutions, exceeding customer expectations
- Strong communication and stakeholder management; skilled at communicating, presenting, generating enthusiasm and buy-in for ideas & solutions
- Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution
- Be of strong, dynamic character, capable of dealing effectively with colleagues and business users working in a constantly evolving environment
- Preferred education in computer science, engineering, or equivalent experience.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year and minimum 25 days of annual leave
- Primary caregivers are eligible for 20 weeks paid leave along with 12 days of transition leave upon return to work and 6 weeks paid leave for secondary caregivers
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Recognition and service awards
Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
