What are the responsibilities and job description for the Customer Service Representative position at Macron Sportswear US?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess excellent communication skills and a strong ability to analyze customer needs, ensuring a positive experience for every interaction. Multilingual candidates are highly encouraged to apply, as we value diverse backgrounds and perspectives.
Duties
- Provide outstanding customer service through various channels including phone, email, and chat.
- Handle cash transactions accurately and efficiently.
- Communicate effectively with customers to resolve inquiries or issues in a timely manner.
- Maintain professionalism and phone etiquette during all customer interactions.
- Analyze customer feedback and data to improve service delivery.
- Support customers with product information, troubleshooting, and order processing.
- Collaborate with team members to enhance the overall customer experience.
- Document customer interactions in our computerized system for future reference.
Qualifications
- Previous experience in a customer service or call center environment is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle cash transactions with accuracy.
- Proficiency in office software applications and computerized systems.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse customers.
- Excellent problem-solving skills with the ability to analyze situations effectively.
- A friendly demeanor with a passion for helping others.
Join us in delivering exceptional customer support while growing your skills in a dynamic environment!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Parental leave
Shift:
- Day shift
Ability to Commute:
- Bridgeport, CT 06610 (Required)
Ability to Relocate:
- Bridgeport, CT 06610: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20