What are the responsibilities and job description for the Customer Service Representative position at Macurco Inc?
POSITION SUMMARY :
Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions.
ESSENTIAL FUNCTIONS :
- Prepare orders obtained and submit orders for processing.
- Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Complete customer onboarding in Business Central.
- Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and / or address complaints.
- Quoting
Requirements
SKILLS :
KNOWLEDGE, EXPERIENCE AND EDUCATION :
