Administrative Assistant

Job Title: Project Administrator / Administrative Assistant

Company: MAD Energy NW

Location: Auburn, WA

Employment Type: Full-Time

About Us

MAD Energy NW is a trusted leader in the energy solutions industry, delivering top-quality services with a focus on efficiency, innovation, and customer satisfaction. At our core, we are people-focused. We believe our team's happiness, performance, and success are directly tied to effective communication—both within our team and our clients.

We foster a collaborative, supportive environment where every team member is empowered to contribute and grow. This year, we plan to expand our electrical division, improve processes, and adopt a CRM system to enhance efficiency and ensure nothing is missed.

Job Overview

As a Project Administrator, you will play a critical role in supporting MAD Energy NW's operations. You’ll

projects run smoothly from start to finish by coordinating schedules, communicating with customers, ma

permits, and tracking project performance. You’ll be a key point of communication between our team and client

ensuring each project is completed efficiently and meets our high standar

Key Responsibilities

Project Administrative Duties

• Pull permits and manage the inspection process for projects.

• Schedule utility disconnects/reconnects and dispatch electricians to job sites.

• Provide remote quotes for select projects with accuracy and efficien

• Receive incoming leads, dispatch technicians and keep the install schedule accurate.

• Work closely with project managers, electricians, and leadership to address project needs.

• Monitor lead volume and conversion ratios, track project progress and generate performance reports.

• Analyze data to identify trends and opportunities for improvement.

• Maintain organized project files and documentation using Google Workspace apps (Gmail, Drive, G Sheets, Calendar, etc.).

• Respond promptly and professionally to emails, calls, and other communication.

• Assist with general office tasks and event coordination.

• Must be able to prioritize and work with urgency when needed.

• Good communication skills and high responsiveness. MAD Energy NW has a 24-hour response policy.

Customer Communication

• Make regular calls to customers to update them on projectstatus, ensure satisfaction, and add

concerns.

• Follow up on leads to ensure a smooth customer experience and maximize conversion rates.

• Maintain clear and consistent communication with customers from project initiation through completion.

• Follow up after project completion to gather feedback and request reviews.

Additional Duties

• Learn the CRM system (to be adopted this year) and serve as the team’s expert.

• Train staff to use the CRM effectively to improve project tracking and client communication.

• Event Planning: Organize company events, team meetings, and training sessions.

Qualifications

Required:

• Experience in a similar administrative or project coordination role, preferably in construction, energy related industries.

• Proficiency in Google Workspace apps (Gmail, Drive, Docs, Sheets, Calendar, etc.)

• Strong organizational and time-management skills

• Excellent written and verbal communication skills, with a willingness to make calls and engage directly with customers.

• Ability to manage multiple tasks and prioritize effectively

• Familiarity with permitting processes and scheduling practices

• Proactive problem-solving skills and a customer-focused approach

• Strong attention to detail and accuracy

• Reliable transportation and a good driving record

Preferred:

• Experience in the energy, electrical, or construction industrie

• Knowledge of CRM systems or willingness to learn and implement a new CRM.

• Experience training staff or onboarding new technologies

• Event planning or coordination experience

What We Offer

• Competitive salary based on experience

• Opportunities for professional development and growth in a collaborative and supportive environment.

• Comprehensive benefits package, including paid time off, holidays, medical, dental, vision, and 401-K

• The chance to make a significant impact at a growing, people-focused company

How to Apply

If you are an organized, detail-oriented professional with a passion for supporting projects and building excellent customer relationships, we want to hear from you.

Please send your resume and a brief cover letter to mike@madenergynw.com

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Auburn, WA 98092

Salary : $20 - $23