Director People & Culture - US

Mad Mobile is an AI software development company headquartered in Tampa, FL, dedicated to transforming the way businesses operate in a digital world. We specialize in building innovative software solutions for restaurants and enterprise retailers, empowering them with AI-driven tools to enhance customer experiences, streamline operations, and drive growth. From mobile ordering and payments to advanced point-of-sale systems, our cutting-edge technology helps industry leaders stay ahead in an ever-evolving market. Join us in shaping the future of retail and hospitality through intelligent, scalable solutions.

About The Role

The Director of People & Culture will be a key member of Mad Mobile’s HR leadership team, reporting directly to the CHRO. This role is responsible for overseeing the U.S. HR function, partnering with leadership to align people strategies with business goals, and fostering a positive, high-performance culture. As part of a small, agile HR team, this is a “roll up your sleeves” position requiring a proactive, hands-on approach to everything from employee engagement, recruitment and talent management to compliance and improving operational HR processes through Ai.

Role will be located in: Tampa, FL and 5 days in office

Key Responsibilities

• Strategic HR Leadership: Partner with the CHRO and senior leadership to develop and implement people strategies that support Mad Mobile’s growth, including workforce planning, talent acquisition, and retention initiatives.
• Culture & Engagement: Champion Mad Mobile’s culture by designing and leading programs that enhance employee experience, promote diversity and inclusion, and reinforce company values.
• Talent Management: Oversee recruitment, onboarding, performance management, and career development processes to attract, retain, and grow top tech talent in a competitive market.
• Employee Relations: Serve as a trusted advisor to employees and managers, addressing concerns, resolving conflicts, and ensuring a supportive, respectful workplace.
• HR Operations: Manage day-to-day HR functions, including payroll, benefits administration, compliance with U.S. labor laws, and policy development, while continuously improving processes for efficiency and scalability.
• Team Leadership: Lead and mentor a small HR team, fostering collaboration and accountability while stepping in to execute tasks as needed in a lean environment.
• Data-Driven Insights: Leverage Ai to provide actionable insights to leadership, driving informed decision-making on people-related matters.
• Compliance & Risk Management: Ensure adherence to federal, state (Florida), and local employment regulations, maintaining up-to-date knowledge of HR best practices and legal requirements.
  
  

We are looking for someone who has:

• 7 years of progressive HR experience, with at least 3 years in a leadership role, preferably in a technology or high-growth company.
• Proven ability to thrive in a hands-on, fast-paced environment with a small team, balancing strategic vision with tactical execution.
• Strong knowledge of U.S. employment laws and HR best practices, with experience managing compliance in Florida.
• Exceptional interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
• Experience with HRIS systems, payroll, and benefits administration; familiarity with tech industry tools and trends a plus.
• Passion for fostering an inclusive, innovative culture and driving employee engagement.
• Ability to adapt to changing priorities and wear multiple hats in a growing organization.
  
  

You may be a good fit if you have these additional skills and/or educational background:

• Educational Background: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification, e.g., SHRM-SCP or SPHR, a plus)
• Experience with HRIS systems (e.g., Workday, BambooHR, ADP) and payroll systems.
• Experience in Change Management and scaling HR programs in a fast-paced, dynamic environment.
  
  

Foundational Competencies:

• Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations.
• Resilience: Rebounding from setbacks and adversity when facing difficult situations.
• Collaboration: Building partnerships and working collaboratively with others to meet shared objectives.
• Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Decision Making: Making timely, well-informed decisions that keep the organization moving forward.
  
  

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans – they kick in from day one. We're proud to offer market leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

Why join Mad Mobile?

This is an exciting opportunity to make a tangible impact at a growing tech company in Tampa, Florida. You’ll work closely with a dedicated team, shape the employee experience, and help build a culture that fuels Mad Mobile’s success. If you’re a hands-on HR leader who thrives in a dynamic environment, we’d love to hear from you!

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.