Information Technology Support Technician

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Maddens has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Maddens is currently seeking a full-time I.T. Support Technician who will support the director in the maintenance of the Resorts technology-based information systems.

• Triage and/or resolve end-user problems within scope of responsibility.
• Handle Help Desk request in alignment with service level agreements.
• Maintain updated asset management records
• Assist end users with troubleshooting and resolving desktop, network and application related problems including problems with passwords, printers, email, phones and hospitality software.
• Work with hardware and software vendors as directed.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Skills and Abilities:

• Industry certifications such as CompTIA, Microsoft, Cisco, etc. preferred.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Working knowledge of TCP/IP, firewalls, Active Directory, MS Office Applications.
• Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.
• Requires ability to independently perform all duties for the position effectively.
• Must be able to install, configure, troubleshoot, and maintain all the software applications and peripheral equipment used at the resort.
• Must have strong communication and training skills and be able to communicate technical information to non-technical users.
• Maintains a pro-active can-do attitude.

Education/Experience:

• Position requires an AA/AS degree in computer related field plus two years relevant experience; or the combination of education and experience that enables performance of all aspects of the position.

Supervisory Responsibilities:

This position does not require any supervisory responsibilities.

Work Environment:

This job operates in a professional office environment.

Physical Demands:

Primarily stationery such as sitting or standing for prolonged periods of time. Must have the ability to stand, walk, talk/hear, both in person and by telephone, occasionally required to stoop, kneel, bend, crouch and lift up to 50 pound boxes and items sometimes repeatedly.

Expected Hours of Work:

8:00am 4:30pm Monday through Friday.

Travel:

Less than 10% travel required.

EEO Statement

Maddens is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. Our organization will take affirmative steps to ensure that all of our companys employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.