Demo

Service Writer

Maddie's Motor Sports
Spencerport, NY Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 3/25/2025

Full Job Description

  • Developing strong customer relationships through the successful management of products and service delivery.
  • Maintaining computerized customer profile information.
  • Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
  • Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
  • Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
  • Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
  • Contacting customers in the case of additional work to relay the details and extra costs.
  • Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
  • Checking warranties and insurance.
  • Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Earned paid sick time
  • Paid time off
  • Vision insurance

Benefit Conditions:

  • Only full-time employees eligible

Paid Training:

  • Yes

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Education:

  • High school or equivalent (Required)

Experience:

  • Service Department: 1 year (Preferred)
  • Dealership: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Ability to Relocate:

  • Spencerport, NY 14559: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20

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