What are the responsibilities and job description for the Service Writer position at Maddie's Motor Sports?
Full Job Description
- Developing strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
- Checking warranties and insurance.
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Earned paid sick time
- Paid time off
- Vision insurance
Benefit Conditions:
- Only full-time employees eligible
Paid Training:
- Yes
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Service Department: 1 year (Preferred)
- Dealership: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Spencerport, NY 14559: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20