What are the responsibilities and job description for the Service Desk Analyst position at Maddisoft?
Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Looking for W2 CONTRACT, Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW!
- Visa sponsorship is available for this position.
Job Title : Service Desk Analyst
Location : Rochester, Michigan- Onsite
Service Desk Analyst will assist user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Client's IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
ITIL certification preferred.
Additional Service Center responsibilities duties as required.
Environment : CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
