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Service Desk Analyst

Qualified Staffing
Pontiac, MI Full Time
POSTED ON 4/23/2025
AVAILABLE BEFORE 5/22/2025

Service Desk Analyst

  • Pay : $28-$30
  • Location : Pontiac, MI (Hybrid Schedule)
  • Hours : Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m.
  • Duration : Contract- 1 Year, 40 hours per week

Overview :

Our client is seeking a Service Desk Analyst to join their IT team. The ideal candidate will assist users with resolving service requests and coordinate timely responses while contributing to the efficiency and success of the IT Service Desk team.

Responsibilities :

  • Assist users by documenting and resolving service requests via phone, email, and online.
  • Coordinate request assignments with the appropriate IT staff to ensure timely and effective resolutions.
  • Perform additional Service Center duties as required.

    • Requirements :

  • Minimum of 3 years of experience in a help desk environment.
  • Proficient with CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, and Adobe Acrobat. Experience with ServiceNow is a plus, as the system will migrate in 2025.
  • ITIL certification is preferred.

    • Additional Details :

  • New hires will undergo on-site training in Pontiac, MI.
  • After training, the role transitions to a hybrid schedule : three days remote and two days on-site.

    • If you meet the requirements and are ready to contribute to a dynamic IT environment, we’d love to hear from you! Apply now to join a team committed to delivering excellent service and solutions.

    INDQT

    Salary : $28 - $30

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