Intake Specialist and Administrative Coordinator

INTAKE SPECIALIST/ADMINISTRATIVE SUPPORT

Position Overview: An Intake Specialist/Administrative Support provides high quality support to our consumers and direct service professionals. involves handling the reception area, main telephone system, database intake and reports, assisting management with projects, Tasks may include scheduling, or processing payments. Training will be provided.

INTAKE SPECIALIST/ADMINISTRATIVE SUPPORT

Key Job Responsibilities

• Provide excellent customer assistance to callers and guests, appropriately direct consumers using updated staff directories and listings of community resources.
• Utilize strong communication skills to convey information clearly and accurately to callers and guests.
• Become proficient in using consumer database. Track staff input including case notes and do management reports as requested.
• Provide database training and database technical assistance to staff.
• Participate in ongoing database training and professional development to enhance knowledge and skills.
• Support continuity among work teams by documenting and communicating actions to staff.
• Handle mail and fax communications.
• Any other responsibility as assigned by management.
  
  

Job Requirements & Qualifications

• Strongly prefer Bachelor’s Degree in human services , business, finance or similar field.
• Associate’s Degree and one year’s applicable experience. Minimum H.S. diploma or G.E.D. and three years’ applicable work experience
• Able to offer compassionate support to those, many of whom may be facing challenging life’s circumstances.
• Trustworthiness in handling sensitive information. May need to be HIPAA compliance trained after hiring.
• Build strong professional relationships with staff.
• Excellent time management skills and ability to multi-task and prioritize.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills. Must have ability to write clearly and concisely. Attention to details.
• Proficient in Microsoft Office, especially Word and Outlook and general computer proficiency.
• Fluency in language other than English, a plus
• Team-oriented but able to work independently.
  
  

Benefits

This is an equal employment opportunity workplace that respects diversity.

• Up to 12 Paid holidays
• Up to 3 personal days annually
• Up to 20 vacation days annually
• Up to 12 sick days annually
• Retirement Matching Plan with employer match up to 3% of base salary
• Free parking
• Membership dues allowance
  
  

Salary commensurate with experience ($55-60K annually)