What are the responsibilities and job description for the Luxury Resort Concierge position at Madison Beach Hotel?
The Luxury Resort Concierge at Madison Beach Hotel is a crucial member of our team who ensures all guests have a memorable and enjoyable stay. This position requires a friendly & welcoming individual with exceptional customer service skills, attention to detail, and the ability to anticipate and meet guests' needs. You will work closely with Guest Service Agents and Guest Service Manager. You will also interact closely with bell/valet, housekeeping staff, spa staff and food and beverage staff.
Responsibilities
- Greet guests and provide a warm welcome upon arrival
- Assist guests with check-in and check-out procedures
- Provide information and recommendations on local attractions, restaurants, and events
- Arrange transportation and reservations for guests
- Handle guest inquiries and complaints promptly and professionally
- Coordinate with other hotel departments to ensure guest satisfaction
Requirements
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Knowledge of the local area and attractions
- Ability to multi-task and prioritize tasks effectively
Benefits
-Paid personal and vacation time
-Company-sponsored medical plans including health insurance, dental, vision and life.
-401K retirement plan
-Go Hilton Team Travel Program
About the Company
Madison Beach Hotel is a luxury beachfront resort located in the scenic town of Madison, Connecticut. We pride ourselves on providing exceptional service and unforgettable experiences for our guests. Our team is dedicated to creating a welcoming and enjoyable environment for both employees and visitors.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
