Luxury Client Concierge

You Are:

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

You Have:

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

Your Location:

• Our Office: 40 Montowese Avenue North Haven, CT 06473
• Your Clients: High-End Homes in the CT/MA/RI/NY area

Your Schedule:

• Full Time (40hrs/Wk)
• Mon-Fri from 7:30am to 4:00pm

Your Manager:

• Scott, Operations Manager

Opus' Core Values

• Accountable: We want independent thinkers who do the “right thing” above all else.
• Team: We are building a TEAM, not a first name individual like “Cher” or “Kanye.”
• Energetic: It is important at Opus to be ENERGETIC about your work.
• Curious: We want Opus to be a place where people learn and grow.

Your Contribution to Opus:

Client Facing:

• Primary Point of Contact: Phone, Email, Text, Ticketing System (ZenDesk)
• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
• Satisfaction: Deliver a "WOW" experience, each and every time
• SLA: Meet or exceed our response times and obligations
• Support Plans: Know Client's plan and be able to sell/upgrade when needed
• System Upgrades: Guide clients through options that elevate their experience

Internal Facing:

• Interface With: Service Scheduling, Engineering, Accounting, Partners
• Expedite: Efficiently move the issue through various departments
• RMA's: Manage/track products that are being returned/repaired to close out tickets
• Partner Assistance: Scheduling, Proposals, Sales Orders, CRM, Follow-up

Opus' Contribution to You:

• $50k to $75k/yr – Yup!
• Healthcare: We cover $792/mo toward the plan you choose!
• 401k w/ 3% Match (after 1yr)
• Paid Holidays: 5 Days/yr (and sometimes more!)
• We are closed with pay between Christmas and New Year's
• Sick Days: 5 Days/yr (after 90 days)
• PTO: 5 Days/yr (and more after 2yrs)

About Opus AVC

Opus understands the value in allowing others to go first. We are a quiet company. Ironic in the context of our penchant for creating great sound but quiet in a way to foster the best discussions that breed the best solutions. We have been listening in this way for over 30 years. Though we take great pride in our designs, we are focused on the client experience first and foremost.

At Opus, we consider everyone to be a client. From our team members to fellow trades and homeowners alike, we strive for the best possible experience. We deliver on our promises, and stand behind our methods with a proven process of design, documentation and deployment. How can we be of service?

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Client Care of High Net Worth Individuals: 3 years (Required)

Language:

• English (Fluently) (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• North Haven, CT 06473 (Required)

Work Location: In person

Salary : $50,000 - $75,000