What are the responsibilities and job description for the Parks Ranger 1 (Hourly) position at Madison, City of (WI)?
The City of Madison Parks Division is looking for individuals who are passionate about the natural environment and public service. This is a skilled position responsible for representing the Madison Parks Division and the City of Madison in direct contact with the community often requiring independent judgment in difficult situations. Areas of responsibility include the following:
- Customer service
- Providing visitor services
- Parks rules and city ordinance enforcement
- Routine custodial and maintenance
HOURS: Approximately 0 to 40 hours per week that may include afternoons, evenings, holidays and weekends. This is a seasonal position limited to 1,350 hours per year.
The current recruitment is to fill five (5) positions.
This recruitment will be used to fill additional vacancies that may occur within the next six (6) months.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Enforcement- Maintain an accurate log of contacts and actions taken, and complete assigned associated reports.
- Follow established procedures for issuance of citations for parking, permit and ordinance violations.
- Clear and secure park facilities each night as directed.
- Enforce, compile and administer Parks Behavioral Policy.
- Control park incident scenes as assigned to ensure that first responders are notified, all necessary information is obtained and all required reports are completed.
- Testify regarding issuance of citations as required.
- Provide visitor services to park users; answer questions and provide routine customer assistance and information to park users.
- Support shelter rentals and park reservations with facility services, shelter cleaning and resolving user conflicts as needed.
- Support winter shelter operations.
- Assist with volunteers and programming.
- Remove brush, pick up litter, and perform minor repairs.
- Identify/report situations requiring corrective actions beyond your means.
- Follow pre-established procedures in preparing reports, updating kiosks, general cleaning, posting of signs and customer follow-up as directed.
- Clear snow from dog parks.
- Monitor stock of supplies, clean, stock and organize Park Ranger vehicles.
- Review protocol manuals and standard operating procedures as assigned.
- Perform related work as assigned.
- One (1) year of experience that included contact with the public in the enforcement of rules and regulations.
- Two (2) years of experience applying the following:
- Principles of situational awareness, to calmly handle difficult situations while maintaining personal safety.
- Basic business practices related customer service and occasional cash handling.
- Facility maintenance principles, equipment and techniques.
- Computers and computer software applicable to the duties of the position (Microsoft Office and Sharepoint).
- Radio communication principles.
- Thirty (30) college semester credits in the areas of Criminal Justice, Natural Resource Management, Sociology, or Behavioral Sciences; AND
- Six (6) months of face-to-face customer service experience.
- Bachelor's degree in Criminal Justice, Natural Resource Management, Sociology, or Behavioral Sciences.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.
- Possession of a valid driver's license.
- Candidates must successfully pass a law enforcement background check including fingerprinting.
- Candidates must meet criteria for Transaction Information for the Management of Enforcement (TIME) system basic certification and must obtain the certification within three (3) months of hire, barring extenuating circumstances.
- Candidates must successfully complete City-sponsored CPR/AED/First Aid training within three (3) months of hire, barring extenuating circumstances.
- Ability to use a two-way radio communication device.
Physical Requirements:
- Ability to lift/carry objects weighing up to 50 pounds (bags of salt or trash barrels) and must be capable of lifting heavier objects with another employee.
- Ability to frequently bend, twist, squat and reach for extended periods of time.
- This position requires a high percentage of work outdoors in all types of weather while walking and standing.
- Work may involve walking over uneven surfaces, reaching, climbing, kneeling, and stooping.
Salary : $20
