What are the responsibilities and job description for the Food & Beverage Assistant Outlet Manager position at Madison East DoubleTree by Hilton?
The DoubleTree By Hilton Madison East is looking for a dynamic leader to join our Food & Beverage team as a Food & Beverage Assistant Outlet Manager, with a strong focus on operating the in-house restaurant - Tailwinds, and banquet events, ensuring each guest experiences exceptional service and food.
Discover Your Future with NCG Hospitality
The DoubleTree By Hilton Madison East is owned and operated by NCG Hospitality, a privately owned property management company with over 45 years of proven success. We pride ourselves on creating exceptional guest experiences and fostering a workplace culture where our people thrive.
Discover Your Future with NCG Hospitality
The DoubleTree By Hilton Madison East is owned and operated by NCG Hospitality, a privately owned property management company with over 45 years of proven success. We pride ourselves on creating exceptional guest experiences and fostering a workplace culture where our people thrive.
Our achievements include:
- Award of Excellence 2022 and 2023
- Exceptional Service Champion 2023
- Annual Brighter Together Award 2023
- Make It Right Award 2024
Why You’ll Love Working with Us
At NCG Hospitality, we invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
About the Role
As a Food & Beverage Assistant Outlet Manager, you will play a vital role in creating memorable experiences for our guests while inspiring and leading our team to achieve operational excellence. We are looking for a passionate leader who thrives in a fast-paced environment and is committed to delivering unparalleled guest experiences. Our ideal candidate has:
As a Food & Beverage Assistant Outlet Manager, you will play a vital role in creating memorable experiences for our guests while inspiring and leading our team to achieve operational excellence. We are looking for a passionate leader who thrives in a fast-paced environment and is committed to delivering unparalleled guest experiences. Our ideal candidate has:
Key Responsibilities:
- Develop, coordinate and implement the day-to-day operational activities of the food & beverage outlets.
- Supervise food & beverage staff to include assisting in recruitment & selection, orientation, training & development, scheduling, and other employee relations’ issues.
- Maintain food & beverage product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action.
- Ensure all food & beverage reporting is completed in a timely fashion to include banquet
reconciliation, banquet tickets, and PMS postings.
Why Join the DoubleTree by Hilton Madison East?
Professional Development:
- Dedicated training and development with opportunities for growth.
- Educational and professional certification assistance.
- Career advancement opportunities with NCG Hospitality, a company that owns multiple name-brand properties across the country.
Paid Sick Time & PTO:
- Paid time off and anniversary day off with pay.
- Paid volunteer hours → Earn money for community service!
Health & Wellness:
- Health, dental, and vision plans.
- Virtual telehealth services.
- Health and fitness monthly reimbursement program.
Team Member Travel Perks:
- Worldwide hotel stays starting at forty nine dollars per night (rate based on availability and property brand).
- Free night stays at NCG Hospitality hotels.
Financial Benefits:
- Same day pay
- 401(k) retirement plan with a 100% match on the first 3% and 50% match on the next 2% of team member contributions.
- "Catch of the Day" program → Earn money for helping other team members and guests!
- "Everyone Sells" program → Earn money for bringing in business to our properties!
- Referral program for team members
What does success look like in this role?
- 3 years of food & beverage experience
- 2 years as a server and bartender
- Strong interpersonal and communication skills; ability to speak clearly and listen attentively
- Strong organizational skills and attention to detail
- Effective problem-solving skills
- Ability to handle pressure with poise and finesse
- Positive attitude, outgoing and friendly personality
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
NCG Hospitality is an Equal Opportunity Employer.
