What are the responsibilities and job description for the BDC Business Development Representative position at Madison Honda?
Clinton Acura is hiring BDC Representatives for their Internet Sales team.
BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership.
Fantastic opportunity to join one of New Jersey’s most successful Honda Dealerships. The ideal candidate will possess strong customer service skills, is a hard-working professional who possess strong oral and written communication skills.
A successful BDC/Internet sales professional embraces technology and understands the new how the internet is changing the car buying experience to better it for the consumer. Madison Honda receives over 2,000 internet leads per month and is... the leading import dealership in Morris County.
Job Responsibilities:
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Schedule appointments with interested buyers for test drives and delivery of vehicles
- Disclosing terms of sales with consumers and reviewing sales with dealership management
Job Requirements:
Successful BDC/Internet sales professionals will posses strong customer service skills, and is a hard working professional who possess strong oral and written communication skills.
- Previous dealership customer service experience preferred but not required
- Previous call center and/or Internet sales experience a plus
- Sales experience is a plus, NOT required
- Requires strong communication skills in order to work most effectively with customers
- Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads
- Excellent follow through and follow up skills
What We Offer
- Base salary plus commission
- Medical/Dental
- 401k retirement plan
- Paid time off after 1 year
- Great work environment