What are the responsibilities and job description for the Event & Banquet Captain position at Madison Marriott?
Hotel:
Madison Marriott1313 John Q Hammons DrMiddleton, WI 53562Event & Banquet CaptainFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Primary Purpose:
The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by planning and implementing the serving details for the event.
Work Performed:
The Banquet Captain will be tasked with the following duties, responsibilities, and assignments:
Guides, directs, and motivates banquet staff;
Ensures service standards are being followed and fosters learning and development and when necessary, takes corrective action when they are not;
Directs set-up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, china with no chips or cracks, clean unspotted glassware, polished silverware;
Confirms the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;
Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;
Ensures the servers are ready to serve the meal when its prepared;
Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;
Maintains communication with the guest contact person for guest needs;
Willingness and ability perform the job of Banquet Associate and Banquet Bartender;
Follows and requires all associates to adhere to company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
Understanding of departmental forecasting to ensure appropriate staffing levels;
Assists Banquet Manager with scheduling, training staff, and inventory;
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
6-months of banquet food service experience
6-months leadership experience
Previous customer service experience
Preferred Education:
High School diploma or equivalent
Required Licenses/ Certification:
Food Safety certificate or complete training during initial 90 days.
Alcohol certification or complete training during initial 90 days.
Physical:
Ability to lift, pull and push up to 50 pounds.
Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift
Other:
Must be flexible to working days, early mornings, evenings, nights, weekends and holidays.
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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer
But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70 hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
