Assistant Operations Manager, Madison's

The Assistant Operations Manager at Madisons is responsible for overseeing all aspects of the restaurant's daily operations. This includes organizing each meal period, managing service, developing concepts, and driving departmental innovation with an emphasis on detail, quality, and exceptional customer service. The role also involves supervising staff, including hiring, training, coaching, disciplining, and conducting regular performance reviews. Reporting to both the Operations Manager and the Executive Chef/Food and Beverage Director, the Assistant Operations Manager ensures high standards and operational efficiency.

Responsibilities:

• Meet budgeted goals for food, beverage, and labor sales
• Maximize profitability through cost control and quality service
• Manage restaurant inventory, including china, cutlery, glassware, and equipment
• Oversee annual and quarterly inventory projects and submit timely budget requests
• Accurately process payroll and tips
• Develop and manage weekly schedules and daily action plans
• Supervise daily outlet operations, meal preparation, and service
• Inspect and ensure proper table settings, cleanliness, and organization
• Follow established purchasing and requisition procedures
• Maintain detailed records of equipment, monthly stock inventory, labor, and food costs
• Attend weekly BEO meetings, providing updates and recaps on outlet events
• Maintain staff morale, professionalism, and appearance; resolve guest issues in line with company policies
• Perform other duties as assigned by the Food and Beverage Director

Qualifications

• A degree in hospitality or business management is desired
• Previous supervisory experience is desired
• Knowledge of food and beverage operations and preparation is desired
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to
• handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure
• Must be effective at listening to, understanding and clarifying concerns and issues raised
• by team members and guests
• Must have the ability to work a flexible schedule including nights, days, weekends and holidays
• Essential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more. The
• employee must have normal vision (corrected), hearing and verbal communication
• Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music
• This Job Description reflects managements assessment of essential functions; however, it does not prescribe nor restrict the tasks that may be assigned