Facilities Manager

POSITION SUMMARY

Responsible for facility, grounds, equipment, and housekeeping maintenance and improvement. Supervises maintenance, grounds, and housekeeping personnel. Responsible for performing highly diversified duties to troubleshoot, repair and maintain the facility and its equipment. Monitors and inspects work performed by maintenance, grounds staff, housekeeping, contractors, and related work personnel. Participates in performance improvement, safety, security, fire life safety, and emergency preparedness programs. Acts as the facility Safety Officer.

QUALIFICATIONS

A bachelor's degree in a relevant field like business management or supply chain operations is preferred. A recognized facilities management certification is preferred. Demonstrated knowledge and experience may substitute in lieu of a degree or certifications. At least one year of supervisory experience required. Must have the capacity to be continually, physically active (up to eight hours a day) and to do heavy work - pushing, pulling, and lifting up to 100 pounds.

ESSENTIAL FUNCTIONS

KNOWLEDGE, SKILLS and APTITUDES

· Good moral character, including honesty, fairness, and respect for the rights of others.

· Knowledge of applicable regulatory standards (federal, state, building, NFPA, OSHA, and Joint Commission).

· Knowledge of carpentry, plumbing, electrical, HVAC, and telecommunications --- trouble-shooting and repair. Specialty or focus in one of these areas is preferred.

· Ability to direct the work of staff.

· Knowledge of the age-specific, diagnostic-specific, and cultural-specific needs of the population served.

· Knowledge of clients’ rights and crisis intervention/de-escalation techniques.

· Excellent leadership and negotiation skills.

· Excellent customer and public relations skills.

· Excellent organizational and interpersonal communication skills.

· Skill in organizing and prioritizing workload to meet deadlines.

· Capacity for details and resolve for follow-through.

· Skill in interacting with multiple individuals with diversified roles and perspectives.

· Ability to handle interpersonal conflict

· Ability to establish and maintain appropriate therapeutic boundaries.

· Ability to focus on details in a busy environment.

· Ability to operate in an unstructured environment, orchestrate a myriad of activities, and to manage multiple priorities within complex systems.

· Ability to accept advice and to tolerate ambiguity, uncertainty, and change.

· Ability to work rapidly in a fast-paced environment.

· Ability to follow policies, procedures, and instruction manuals.

· Ability to maintain required personnel records, equipment records, quality control records, and MSDS sheets.

· Ability to communicate effectively in English, both orally and in writing, with clients, vendors, contractors, and staff.

· Ability to use good judgement and to maintain confidentiality.

· Ability to react calmly and effectively in emergency situations.

· Ability to demonstrate tact, resourcefulness, patience, and dedication.

· Ability to work as a team leader as well as a team player.

· Ability to complete accurate and timely, employee appraisals.

PHYSICAL, MENTAL, and SPECIAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips

· Ability to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull or otherwise move objects.

· Ability to perform repetitive motions with wrists, hands, and fingers

· Ability to handle interruptions often and to be able to efficiently move from one task to another

· Ability to be flexible and not easily frustrated in dealing with differences of opinion or “difficult” individuals

· Ability to exercise self-control in potentially provocative situations such as being verbally or physically confronted in a threatening or aggressive manner

· Ability to communicate verbally, see well enough to read written materials, and to discern a variety of odors continuously

· Ability to hear/perceive the nature of sound with no less than 40 dB loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discriminations in sound

· Ability to see with a minimum standard of visual acuity, with or without correction, that will enable people in the role to complete assigned tasks.

· Ability to spend 30% of the workday outdoors in temperatures varying from 30-100 degrees F and 70% of the workday indoors in temperatures varying from 60-90 degrees F

· Ability to occasionally assist in the physical management of clients, requiring bending, stooping, twisting, grasping and lifting of up to 65 pounds from a squat.

· Ability to appropriately handle hazardous/infectious waste on an occasional basis.

· Work continuously in an environment where the noise level is frequently high, chemicals are frequently used for cleaning, mechanical and electrical hazards may be occasionally present, and dust, mist and steam are generated in showers or housekeeping tasks.

MACHINES, TOOLS, EQUIPMENT and OTHER WORK AIDES

· Vacuums

· Floor polishers

· Hand tools and power tools

· Door locks

· Landscaping Tools and Equipment

· Chemicals and solvents

· Telephone and voice mail system

· Email, cell phone, and other digital communication equipment

· Computer

· Scan/copy machine

· Fax Machine

· Shredder

· Policies, procedures, plans and program manuals

· First aid items

· Calculator

RESPONSIBILITIES

Maintenance

· Develops and maintains effective policies, procedures, and practices for maintenance and housekeeping.

· Always effectively ensures the cleaning and maintenance of facilities and grounds.

· Ensures maintenance and housekeeping tasks (both inside and outside the buildings) are completed in a timely and efficient manner.

· Ensures updated Material Safety Data Sheets for all chemicals used.

· Acts as a resource for the facility for safety, security, fire life safety, and emergency preparedness.

· Ensures regular, preventive maintenance of the facility, grounds, machines, and equipment.

· Maintains a schedule of when maintenance has been performed and when next service is due.

· Provides scheduled and urgent repairs of the facility and the facility’s equipment.

· Effectively diagnoses problems, replaces or repairs, tests, and makes adjustments.

· Performs troubleshooting and repair, including but not limited to, mechanical, carpentry, electrical, plumbing, sewer, landscaping, HVAC, telecommunications, pneumatic, and hydraulic.

· Always reads and interprets equipment manuals and work orders to correctly perform required maintenance and service.

· Plans, estimates costs, obtains multiple bids, and schedules facility modifications.

· Inspects construction and installation progress.

· Oversees the parking program.

· Works in a safe manner and recognizes unsafe situations. Takes appropriate action to ensure safety of themselves and others in building; Serves as the facility safety officer.

· Manages the environment of care plans including safety, security, utilities, hazardous waste/materials, medical equipment, and emergency preparedness

· Manages the recycling program.

· Maintains up-to-date records for all state, federal, fire marshal, sanitation, and Joint Commission inspections.

· Maintains a complete and up-to-date employee right-to-know program.

· Contacts and schedules vendors and contractors for necessary building and grounds repairs and emergencies that are outside the scope of routine maintenance.

· Examines building to determine need for major repairs or replacement of furniture or equipment, and makes recommendations to management.

· Manages the contract providing inspection/maintenance of the key components of the fire life safety system.

· Manages the contract that provides troubleshooting/repair of the telecommunications system.

· Manages the contract that provides landscape and grounds maintenance.

Housekeeping

· Ensures that all areas of the facility are kept clean and orderly

· Develops and maintains written policy and procedures and establishes standards, work methods, and schedules for housekeeping, maintenance, laundry services, and other related activities.

· Assigns vendors or staff their duties and inspects work for conformance to prescribed standards of cleanliness.

· Performs regular inspections of clients’ rooms, offices, common areas, storage, utility/janitorial closets, etc. for upkeep, sanitation, order, adequacy of supplies, safety, security, and comfortable environments.

· Partners with residential staff to prioritize list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prioritize work assignments.

· Effectively coordinates change, repair, and housekeeping activities with affected personnel

· Investigates complaints regarding housekeeping-related concerns and takes corrective action.

· Selects cleaning and maintenance products and equipment.

· Requisitions all maintenance and housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.

· Manages the commercial laundry contract and ensures that necessary linen is provided.

Leadership

· Consistently communicates an inspiring and empowering vision for the area of supervision

· Creates and continually promotes a culture of safety and quality in the department

· Always makes every effort to ensure that services provided are top quality, especially as perceived by the customer (in every form)

· Always makes every effort to ensure the provision of superior service

· Always effectively sets regular (at least monthly), written goals/objectives for area of supervision

· Consistently meets target dates of company goals and objectives

· Always appropriately uses data and information to guide decisions

· Consistently enlists employees to strive for common objectives

· Consistently solicits employees to provide suggestions for any types of improvements

· Always effectively delegates

· Always maintains a professional image which includes, but is not limited to:

o Consistently projects an image of being level-headed and tough but fair

o Never waivers on personal integrity

o Consistently demonstrates effective written and verbal abilities

o Dress and grooming is always above the community standard for similar positions in the Northwest.

· Always provides for appropriate staff to assume the Facilities Manager responsibility for the operation and maintenance of the facilities whenever the manager is absent from the organization.

· Effectively monitors for compliance with the budget

· Always understands and facilitates performance improvement principles and initiatives

· Always ensures that work meets or exceeds state, federal, Joint Commission, OSHA, NFPA, and applicable regulatory requirements

· Always follows and enforces policy and procedure (e.g., client rights standards, confidentiality, infection control standards, emergency procedures, environment of care standards, etc.) and observes legal and ethical norms

· Assures, safety, emergency preparedness, and environment of care plans and performance standards are in place and reviewed/evaluated/updated on a yearly basis.

Effective, Efficient, Productive Work Habits

· Always communicates clearly and effectively, taking 100% of the responsibility for comprehension

· Consistently prioritizes responsibilities in an effective and productive manner

· Completes all work assignments within expected time frame.

· Always demonstrates and promotes conscientious time management

· Consistently promotes professionalism through word, action and appearance.

· Consistently demonstrates and models friendliness.

· Always works positively and professionally with others regardless of interpersonal differences.

· Consistently demonstrates poise, stability, and maturity.

· Consistently responds positively and cooperatively to changing work environment, work demands, and pressure.

· Effectively demonstrates and promotes enthusiasm.

· Consistently demonstrates initiative and ambition.

· Consistently demonstrates appropriate, therapeutic boundaries.

· Generates practical, innovative, new ideas on a regular basis

· Demonstrates effective problem-solving on a regular basis

· Identifies problems proactively and offers constructive suggestions for corrective action on a regular basis.

· Always maintains facility safety, sanitation, and infection control standards and practices.

· Is always punctual.

· Is up to date on all mandatory inservices.

· Always takes initiative and responsibility to obtain the knowledge and skill to improve personal and organization performance

Personnel

· Always provides a sufficient number of competent, effective staff to accomplish the department’s mission and goals

· Consistently provides for effective recruiting, employing, supervising, training (or arranging for training), and staff development.

· Always ensures that only individuals, whose presence does not jeopardize the health, safety, or welfare of the clients in our care, are employed or used as volunteers.

· Consistently holds staff accountable for their responsibilities and effectively disciplines employees as needed within fair labor law practices

· Terminates from employment any staff member who is unsuitable or who performs in an unsatisfactory manner.

· Effectively and progressively trains employees under his or her supervision, which includes but is not limited to, orientation, giving clear instructions, providing inservices and instructional materials, and being available for consultation/coaching

· Effectively motivates employees in area of supervision. This includes but is not limited to:

o Always gives clear expectations of productivity

o Always gives clear expectations of proficiency

o Consistently ensures that employees have more than a full workload for their work period

o Consistently shows appreciation for efforts and accomplishments

o Provides continuing feedback to employees on performance, quality, and safety efforts

o Always encourages employee pride in work, department, and facility

· Consistently demonstrates effective team-building skills

· Effectively improves interpersonal relations between members of a work group and minimizes personality clashes

· Always appraises supervised employees on a systematic, regular (at 90 days and at least annually thereafter), and timely basis

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $55,000 - $65,000