Service Assistant/Utility - Alcove by MadTree

About MadTree
Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. Cheers.

We are MadTree. Rooted in Cincy. Planted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.

Service Assistant / Utility - $8.00/hour, plus tips | Weekend Availability a MUST

Are you the ultimate team player? Do you jump in when you see a need arise? Do you take pride in being the backbone of service excellence? We're looking for enthusiastic and hard working Service Assistants who understand that immaculate dining rooms, spotless glassware, and seamless support of the restaurant creates unforgettable guest experiences (and doesn’t happen by accident!). If you're ready to hustle with purpose and be an essential part of a high-performing hospitality team, we want you at Alcove by MadTree!

WHAT YOU NEED TO KNOW ABOUT WORKING AT MADTREE…

MadTree offers all employees the following perks and benefits…

• Discounted food, beverage, and merch.
• Quarterly MadTree gift card allowance.
• 401(k) retirement plan (with company match).
• FREE in-person or video therapy sessions (8 sessions per mental health need).
• UNLIMITED FREE text-based therapy services.
• Paid Volunteer Time.

WHAT YOU NEED TO KNOW ABOUT THIS POSITION…

As a Service Assistant at Alcove, you'll be an integral part of helping our Alcove team to deliver warm and welcoming experiences every day. You’ll play a pivotal role in ensuring seamless service delivery, maintaining our high hospitality standards throughout the restaurant. Mastering the art of anticipatory service and supporting us in creating memorable dining experiences, you’ll be responsible for keeping the restaurant clean throughout service and making sure that our bartenders and servers have everything they need. You’ll bring a attention to detail in your work and bring to life what makes our space exceptional, while also embodying our company's core behaviors of Connect, Grow, and Give a F*ck.

We’re ideally looking for someone with previous experience in a restaurant or food service environment but it’s not required. We’re looking for a hard worker that takes pride in the cleanliness of their restaurant, and some of your responsibilities will include…

• Providing exceptional guest service through positive, engaging interactions with every guest throughout your shift.
• Executing proper table maintenance, including pre-bussing, resetting, and maintaining cleanliness standards throughout the restaurant.
• Monitoring and maintaining levels of polished glassware and silverware, making sure they meet the restaurants quality standards and are ready for service.
• Assisting with all side work duties and opening/closing procedures, depending on shift.
• Supporting the company’s sustainability initiatives through proper waste management in the restaurant.

Skills that will help you to be successful within this role…

• Time Management: Ability to complete dedicated tasks efficiently and accurately.
• Gift of the Grind: does not shy away from the hard work needed to get the job done.
• Service with Stamina: Comfortable with continuous movement and lifting throughout shift.
• Team Player: Works collaboratively with others to achieve service excellence.
• Restaurant Organizer: maintains and cleans work areas & service stations, keeping things organized.
• Positive & Helpful Mindset: an upbeat attitude and a strong willingness to assist others.