Customer Service Specialist

Job Title: Customer Service Specialist
Department: Customer Service
Reports to: Customer Service Manager
Location: Vineland, NJ
Job Type: Full-time – Onsite

Submit resume: Laura.Cruz@Maestriditalia.com

About the company:

Maestri D’Italia is a family-owned company with roots in Parma, Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, we've been offering authentic specialties from Italy, Spain, France, and Germany, carefully selected and freshly sliced in our state-of-the-art facility. We’re looking for passionate individuals who share our commitment to quality and craftsmanship. Join our team and help us continue delivering exceptional deli meats to American consumers, while honoring a rich European tradition.

We are currently seeking a full-time Customer Service and Supply Chain Specialist to join our dynamic team. This role will primarily serve as a liaison between customers, suppliers, and internal teams, ensuring smooth communication, excellent service, and efficient supply chain management.

Key Responsibilities:

• Customer Liaison: Act as the primary contact between customers, suppliers, and management to enhance overall customer satisfaction.
• Order Management: Receive and enter customer orders into the ERP system and ensure accurate processing.
• Sales Forecasting: Prepare and submit weekly and monthly sales forecasts to the Operations team for production and shipment scheduling.
• Complaint Resolution: Address and manage customer complaints, providing timely and effective resolutions.
• Customer Follow-Up: Track proposed resolutions and follow up with customers to ensure satisfaction.
• Customer Onboarding: Manage new customer and item requirements, including the completion of necessary forms (new customer forms, credit applications, EDI setup).
• Master Data Maintenance: Maintain accurate and up-to-date Customers and Products Master Data files.
• International Supply Chain Support: Assist with international supply chain tasks, including placing orders with foreign suppliers and ensuring shipping, customs clearance, USDA inspections, and receiving are handled correctly.
• Shipment Tracking: Monitor the progress of goods ordered, ensuring timely delivery and addressing any delays or issues.

Qualifications:

• Experience:
  • Minimum 5 years of experience in a customer service or supply chain role, preferably in a manufacturing environment.
  • Knowledge of ERP systems, EDI platforms, and customer online portals.
  • Some knowledge of logistics and shipping processes is a plus.
• Skills:
  • Strong problem-solving and customer service skills.
  • Detail-oriented with excellent organizational and communication abilities.
  • Ability to multi-task and manage time efficiently in a fast-paced environment.
  • Order and inventory management skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Ability to quickly learn proprietary software.
• Education:
  • Bachelor’s degree or equivalent work experience.
• Language:
  • Fluency in Italian as a second language is a plus.

Compensation and Benefits:

• Competitive salary.
• Health insurance.
• 401k plan.

Ideal Candidate:

The ideal candidate will be proactive, organized, and able to thrive under pressure. They will be eager to learn about all aspects of the business and have a passion for problem-solving. The Customer Service and Supply Chain Specialist will work independently and as part of a team, staying focused and calm while ensuring excellent service to both customers and internal departments.