Technical Support Specialist

Contract Technical Support Specialist

Location: Boca Raton, FL (Onsite at HQ Office)

Schedule: Monday - Friday, 9:00 AM - 5:00 PM

Contract Duration: 6-12 months (Long-Term Contract)

Pay Rate: $25/hour

Position Overview

We are seeking a Contract Technical Support Specialist to provide high-level technical assistance for MacBooks, iPhones, and Windows workstations within a Microsoft 365 environment. This role focuses on executive-level support, MacBook standardization, and cross-platform troubleshooting in a dynamic corporate setting. The specialist will work onsite at our Boca Raton HQ office, ensuring seamless technology experiences for senior leadership and employees.

Key Responsibilities

C-Suite & Executive Support

• Deliver white-glove technical support to C-suite executives (CEO, CFO, CTO, etc.) for both Mac and Windows devices.
• Configure, manage, and troubleshoot iPhones and other mobile devices, ensuring security and productivity.
• Resolve technical issues swiftly to minimize downtime for executives.
• Proactively enhance executive workflows by identifying technology improvements and best practices.

MacBook Deployment & Standards

• Lead MacBook deployment efforts, ensuring proper configuration, software installation, and troubleshooting.
• Develop and maintain MacBook usage standards across the organization.
• Collaborate with IT teams to optimize MacBook integration within the Microsoft 365 ecosystem.

Microsoft 365 & IT Support

• Provide troubleshooting and support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Assist users with cloud services, email, and collaboration tools across Mac and Windows platforms.
• Ensure smooth cross-platform interaction between Mac and Windows devices.

Executive IT Support Team Coordination

• Work alongside the IT team to establish best practices for executive support.
• Provide guidance and training on executive support processes and priorities.
• Assist in mentoring team members to meet the unique needs of C-suite executives.

Documentation & Reporting

• Maintain detailed documentation of system configurations, troubleshooting procedures, and IT best practices.
• Track recurring technical issues and suggest improvements to system performance and user experience.

Required Qualifications

• Proven experience providing technical support for both Mac and Windows workstations in a Microsoft 365 environment.
• Previous experience supporting C-suite executives or high-level leadership.
• Expertise in MacBook deployment, configuration, and troubleshooting.
• Familiarity with device management tools (JAMF, Intune, or similar).
• Proficiency in Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive).
• Strong problem-solving skills with the ability to work independently.
• Experience supporting audio/video conferencing solutions (Zoom, Teams).

Preferred Qualifications

• Relevant IT certifications (e.g., Apple Certified Support Professional (ACSP), Microsoft Certified: Modern Desktop Administrator).
• Experience with endpoint security solutions (antivirus, encryption).

Soft Skills

• Excellent communication and interpersonal skills for interacting with high-level executives.
• Ability to prioritize tasks in a fast-paced environment.
• Strong attention to detail with a proactive approach to troubleshooting.
• Flexibility and adaptability to meet evolving business needs.
• Willingness to provide on-call or after-hours support when required.

This is an exciting opportunity for an IT professional looking for a long-term contract (6-12 months) with competitive pay and hands-on experience in a corporate setting.

Interested candidates, apply today!