What are the responsibilities and job description for the Part-time / Flex Call Center Representative – Onsite Only position at Magellan Solutions USA?
Customer Service Representative/Switchboard Operator – Onsite Only (Part-time)
Interested in customer service representative roles? You’re in the right place!
This is an opportunity to work at a call center that has a strong work-life balance and opportunities for career growth!
- Low call volume
- Inbound calls only
- Work at a premier medical facility
- Help support our veterans
- Benefits Available
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Salem, VA.
Essential Duties and Responsibilities
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Schedule:
- As needed, Monday - Sunday.
- 7 am - 11 pm
- 8 - 40hrs a week
- Dayshift / Swing shift
- As needed / On call / Flexible hours
- Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.
- Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
- Maintains an above average attendance record.
- Follows established standard operating procedures.
Qualifications/Requirements
- High school diploma required
- Prior customer service or call center experience preferred.
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
- Strong Microsoft Office skills.
- Can work without direct supervision.
Previous Military encouraged to apply
Must be able to pass an extensive background check
